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Comments regarding Longfield Gardens

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  Feedback History and Summary  
33 positives
2 neutrals
5 negatives

Comments:

RatingAuthorContent
Negative jheisser
(5 reviews)
On Jun 23, 2019, jheisser Fairland, IN wrote:

I bought some Dahlias from Longfield in 2018 and they did OK. This year I ordered a different variety with much worse results. 1. The package was supposed to contain 3 plants, but there were only two there, plus a couple loose tubers. 2. Although the tubers themselves looked healthy, their necks, where they joined the stem, were very dry and frayed looking. 3. I planted the 2 Dahlias but only one came up (and appears to be doing well). I have not contacted them about any refund. I am unlikely to order from them again.


On Jun 23, 2019, Longfield Gardens responded with:

"On Jun 24, 2019 12:55 PM, Longfield Gardens responded with:

Hello! Thank you for your feedback. I apologize that you had a negative experience. We take quality very seriously and guarantee our product 100%. I am going to send you a direct message now."


Negative CzarKitty
(1 review)
On Aug 5, 2018, CzarKitty Bellefontaine, MS wrote:

I order Narcissus bulbs from Longfield Gardens that were planted fall of 2017.
The shipment arrived in good shape, the bulbs were large and healthy. The bags were marked with the exact names I had ordered
100 Ice Follies
100 Dutch Master
100 Mount Hood.
The bulbs bloomed very well in the spring, however, they were not the varietys I had ordered. I had maybe 15 yellow blooms, 15 white blooms, and all the rest were some sort of double blooms, solid white. I could not find a photo of them on their website. I have no idea what variety they might be, but I don't expect much in the way of long term blooms.
I was very very disappointed. I tried repeatedly to call Longfield but never got an answer. I finally just gave up. No way to resolve the issue if they won't answer the phone.
Planting 300 bulbs was not an easy task for a 67 year old woman. I was expecting spring blooms for years to come.
I don't think that any company should substitute bulbs without asking the customer first.


On Aug 5, 2018, Longfield Gardens responded with:

"On Aug 6, 2018 9:46 AM, Longfield Gardens responded with:

Hello!

Thank you for your note about the Daffodils. We are very sorry that you received the wrong varieties. We guarantee our product 100%. I am going to send you a direct message now! Also, I'd like to apologize for missing your calls - we take customer service very seriously and normally respond within 1 business day."


Negative trustmissy
(3 reviews)
On Apr 14, 2018, trustmissy Bay City, MI wrote:

I bought 15 dahlia tubers from Longfield Gardens, based on the positive reviews I read on this site. Unfortunately, only three of the 15 tubers were possibly viable. The tubers were a mass of tiny, baby finger like appendages with broken necks. I called them right away and they said they would send me new tubers, but I have not received them yet. Since I start my dahlias early in pots, getting them soon is important. I will consider changing my rating if and when I get some decent tubers. I have read on my Facebook dahlia page that someone else ran into this same problem and they did get new, slightly better tubers.


On Apr 14, 2018, Longfield Gardens responded with:

"On Apr 18, 2018 8:22 AM, Longfield Gardens responded with:

We apologize for the state of your tubers. We have shipped your replacement, if you do not receive them shortly please contact us immediately. All of our product is 100% guaranteed.

Jennifer Pfau
"


Negative ShoreShot
(1 review)
On Mar 16, 2012, ShoreShot Atlantic Highlands, NJ wrote:

Ordered bulbs from longfield gardens website. Order process was disaster. Ship date was in the past. Emailed customer service and got no response. Got no order confirmation via email. The only thing I had was the order confirmation which appeared on the screen that when I called the number or emailed received no reply. This was a LOOOOONG time ago. Packages have yet to arrive but I've been charged. I have now called/emailed to request to cancel order but no way to get through. DO NOT ORDER FROM LONGFIELD.


On Mar 16, 2012, Longfield Gardens responded with:

"On Mar 29, 2012 1:32 PM, Longfield Gardens responded with:

I have reached out to you 3 times over the past week an attempt to resolve your complaint. I have not heard back from you. At this point, I wanted to address your complaint with the best available information I could provide you.

Our products reach over 500,000 customers a year. We take great pride in offering products and services to our customers that make gardening with our products an enjoyable and satisfying experience. We work hard at providing high quality products, attractive varieties and responsive customer service.

Our goal is to respond to any consumer complaint within 24 hours Monday – Friday. Our internal tracking indicates that we maintain a 99% performance level. On occasion we miss an email and apologize if this is the case with your experience. Without having more details or a response from you we can not address what occurred with your experience. Our best guess is the following:

1. We were in the midst of a major upgrade to the site. It is possible that your note about the ship date and the failure to receive an order confirmation might have occurred in the 3 hour window of us going live with the upgrades. We think at this point the order never completed the order cycle since you did not receive an email confirmation
2. We do not have a record of any order or email from someone in Highland NJ that we did not respond to.
3. We do not charge anyone’s credit card until the order is actually shipped. Many customers order product month’s in advance. When placing orders months or weeks in advance of a shipment our system validates the credit card is valid but does not charge you until we actually ship product. We are very careful about charging someone’s credit card and will not charge anyone unless an actual shipment is made.

We apologize for the experience you had with ordering from our site. We are glad to resolve any issues if you can reach out and contact us.

You can email me at: [email protected]. I am one of the owners and would be glad to address your complaint.

Sincerely,
Dave Strabo
Owner"


Negative torontogrthumb
(1 review)
On Jul 14, 2011, torontogrthumb Toronto, ON (Zone 6a) wrote:

I bought this company's bag of 3 "Upright Alocasia" from costco in toronto with "more information" listed under which is the same website and company as Longfield Gardens in NJ

When you search through the "About Us" information, you can find out who they are and contact them.

One out of the three bulbs was already rotten when I bought it, and it is Costco policy that it is an opened package to contact the producer i.e the website. You cannot see most of the bulbs because they are sewn in a double-layered paper bag with a four inch mesh screen only. The bulb size was correct listing them as 9/11.

More importantly, the two other bulbs that are growing are noticeably different when I would expect them to be the same type of plant. After a month of growth, the third full leaf formed on the bulb, they do not appear to be "upright", but instead regular looking elephant ears.

When I contacted this company through their website, I wanted to know the nomenclature of the product I bought so I could look it up and get more information, I never received a response.

Overall, I am not happy. One was DOA (dead in the package), the other two seem too dissimilar, and none of them appear 'upright'.

Good luck getting an answer from them. You are buying what you can see and tell, without knowing what you are actually getting, and no way to find out what you've got!


On Jul 14, 2011, Longfield Gardens responded with:

"On Jul 20, 2011 9:10 AM, Longfield Gardens responded with:

Hi Torontogrthumb,

We apologize for not responding to your e-mail. Our policy is to respond to customer complaints within 24 hours and if it is a weekend we respond on the first work day. We must have overlooked the web-form that you submitted. This is clearly our mistake.

I would like to solve this problem as quickly as possible. I can be contacted directly at [email protected].

Thank you.

"



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