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|On May 15, 2019, KP1 Fontana Dam, NC wrote:
Run. Don't walk away from New Life Nursery. They certainly do abit of online advertising. Which is how they caught me. I was looking locally for a specific bush but needed to expand my search which brought me to them. I started communicating about their plants, sizes and pricing. Finally, I came to an agreed upon price with the owner Jason. So I planned to take off work and take the two hour drive to get to New Life to pick up my plants. Once I arrived, I learned that they made a mistake in the pricing and size of the plants that they offered to me. I asked them to honor the agreed items. They refused. I simply left while the owner berated me, telling me over and over how they have the lowest prices anywhere and how he makes over $2M a year because he does so well. Pricewise, you can actually do better on all of his plants at Home Depot and Lowes. So save yourself your time agravation and money and DO NOT visit this place. It is a total scam. Look at the negative comments here and on Google. Seems that my story is not uncommon.
|On Jun 2, 2018, sazzyleev Bethel, MN wrote:
This company offers a Satisfaction Guarantee- yet does not honor it and then takes to rude and defaming remarks. I will NEVER go to them for plants again!
|On May 17, 2018, Anthonytrz Hillsdale, MI wrote:
I lost $200.00 dollars doing business with these guys and it will cost the same to do it right . run and order from another source!!
|On Nov 9, 2014, DEBFRMHELL San Antonio, TX wrote:
I made a purchase online from them on July 14th for 3 Variegated Weigela Though I paid $10.00 shipping for an $11.85 purchase, I never received them. When I made the effort to contact them about this, they emailed me the confirmation that I had received them. I never got them. They didn't believe me. End of story.
|On Jul 5, 2014, nselegzi Bronx, NY wrote:
Purchased three emerald green arbovitae from these folks. The first died within days, and they took two weeks to replace it. When the second two died, they said I was out of luck because they only honor one claim per order and my order was placed over thirty days ago. The trees were undersized, poorly packed (lots of environmentally unfriendly packing peanuts) and their customer service rude and indifferent. There are so many better places to buy online.
On Jul 5, 2014, New Life Nursery & Garden responded with:
"On Jul 10, 2014 9:40 AM, New Life Nursery & Garden responded with:
we had already replaced the plants ( and also had replaced a few other plants earlier that they fail to mention ) and the customer waited 10 more days and then said they wanted more replacements. this is unreasonable and i felt confident they were simply trying to get free plants. this same customer had nothing but nice things to say up to this point about how great there plants were and how all other plants were doing so well, they even made the comment that they would leave "very appreciative feedback" comments. Once i told them that there last demand ( unreasonable mind you ) was not going to be fulfilled they opened a claim for thew items on ebay. EBAY DECIDED IN OUR FAVOR AND REFUSED THERE CLAIM. at this point they completely flipped the script and started posting negative feedbacks on all of my sites ( ebay, amazon, website, etc. ) most of which have been removed by the prospective companies as being unfair due to unreasonable demands"
|On Feb 6, 2014, Linsden Livermore, CA wrote:
I bought 2 plants from this grower directly from their website. They also sell on Amazon and eBay.
On Feb 6, 2014, New Life Nursery & Garden responded with:
"On Jun 25, 2014 12:50 PM, New Life Nursery & Garden responded with:
disgruntled customer who even though we refunded once they were returned is exaggeratiing the situation. while it is true that we are only liable to cover the cost of the plants and not the shipping . our website does explain how we ship the plants. it also states that if you want the plants shipped in the pot with soil to contact us in advance so we can get you a shipping quote"