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|On Apr 28, 2017, DonnaMack Elgin, IL (Zone 5a) wrote:
Posted on July 24, 2016, updated April 28, 2017
On July 24th, 2016, DonnaMack changed the rating from neutral to negative and added the following:
On July 24th, 2016, DonnaMack added the following:
I changed my rating to negative because, with so much more experience these many years later, I think that allowing this company to skate by with a neutral rating was inappropriate, and that I should have given them a negative rating from the beginning based upon poor customer service as well as poor horticultural advice.
On April 28th, 2017, DonnaMack added the following:
I am responding to the comment of the owners:
I have had orders cancelled before, but never in the manner that you did. I am criticizing primarily your customer service. I have had orders cancelled before because of various conditions, but it is usually handled in one of three ways, starting with an apology, which was not offered:
An offer to prioritize the order the following season or,
An offer of a discount on the following season's order (I would have been happy with 10%) or,
I was offered none of the above. I stand by my rating.
On Apr 28, 2017, Hydrangeas Plus responded with:
"On Jul 24, 2016 6:51 AM, Hydrangeas Plus responded with:
We are always disappointed to get a negative rating, particularly for a transaction that took place 10 years ago. Regardless, we fulfill orders in the order they are received, and base finished inventory projections on a normal growing season. Unfortunately we experienced unseasonably cold temperatures that winter and lost many plants, hence why your plant was unavailable. We did not give your plant to someone else; we simply didn't have any to sell. We would ask you to please reconsider your rating, particularly since the order was ultimately cancelled and you never received the plant. Thank you.
|On Mar 31, 2010, policiaboy Bronx, NY wrote:
Received the hydrangeas I ordered abt 3 weeks ago. I ordered the 3 year old hydrangeas and feel like I got the short end of the stick. The hydrangeas I recieved were barey 12 inches tall, while other people on this forum give glowing reviews of how big theirs were. For the price I paid I could have got them at Home Depot for half the price. The only good thing about them was the packaging and they arrived in good condition. Perhaps they sent me 1 year old plants, even though I paid for 3 year old plants.