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Comments regarding K. Van Bourgondien & Sons, Inc.

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  Feedback History and Summary  
15 positives
8 neutrals
21 negatives

Comments:

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RatingAuthorContent
Neutral Daphnesmom
(1 review)
On Mar 6, 2012, Daphnesmom Leesburg, VA wrote:

I entered a neutral rating as historically I have been very pleased with the business transactions I have had with K Van B, however; I too recently placed orders totally $350 that I fear I may never receive. I heard they are back on line and taking new orders but am skeptical. It's a shame as they have great prices, selection and fantastic Dahlia bulbs. I wish they would issue a statement of their status but I suppose that would be not advised by their attorney.

Negative seagardener
(36 reviews)
On Feb 23, 2012, seagardener Southport, ME wrote:

Posted on February 23, 2012, updated February 23, 2012
Unfortunate. This season I turned in a $450 order for spring planted summer bulbs but was troubled when I didn't receive an e-mail confirmation. I called them on 2/13/12 to inquire & was told that my order was still in the system but that I would receive a confirmation soon.

Today I just checked their website & attempted to process an order to see if it would go through. A notice came up stating "Unfortunately, we are unable to accept any orders at this time". I attempted to check the status of my order by logging in on their website and received a message reading "There is no account with this e-mail address". When I called "800" numbers both from their Watchdog profile & from their website, I received a recording stating: "Due to unforeseen circumstances, we are unable to take your call at this time. Please try your call again later".

After all of this, I had to notify my credit card company to contest the charges K. Van Bourgondien & Sons, Inc. had applied to my account on 2/8/12. What a nuisance, and it's the end of an era with Van Bourgondien.


On February 23rd, 2012, seagardener added the following:

Ugh. After doing some further research online, it appears that they had filed bankruptcy proceedings January 26, 2012 yet debited customers credit card accounts up to at least February 8, 2012 & confirmed orders as late as 2/13/12. Pretty rotten thing to do.
Positive cathrn67
(4 reviews)
On Feb 18, 2012, cathrn67 louisburg,
United States wrote:

That's too bad-I wondered what was going on,I had a nice big order now I have to find someone else:(

Neutral Vickie301
(1 review)
On Feb 17, 2012, Vickie301 Rocky Mount, NC wrote:

I am sorry to hear of the financial trouble; however, as it is garden planning time more should be posted as to if they will be able to fulfill orders this year. I have been trying to place an order for summer bulbs, with no success. Now I will have to order from another company as one can not keep waiting due to limited supplies. Previous orders have been great, it would be sad to no longer have this plant source as I have had great success with my previous plant orders from them.

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