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Comments regarding LemonCitrusTree.com (John Silvia LLC)

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  Feedback History and Summary  
9 positives
8 neutrals
1 negative

Comments:

RatingAuthorContent
Negative AnnieMac65
(1 review)
On Nov 9, 2011, AnnieMac65 Pensacola, FL wrote:

This companies website is professionally compiled and their telephone service was friendly. As long as you are placing an order with this company and giving them your business/money, you will receive exceptional customer service. However, if you are dissatisfied with their product, you will NOT receive good service, if any.

I purchased three citrus trees with this online company, in hopes that I would receive a product superior, if not equal to, my local franchise store(s). My hopes were quickly squashed, once I received my trees via UPS; the two smaller "trees" were barely the circumference of a pencil, with minimal branches/leaves, and my larger tree had been CHOPPED off across the top to "get it to fit into the shipping box" according to the company's phone support.

I was completely dissatisfied with the products I received, so I requested an exchange for better quality trees, at my expense. The company refused to do an exchange, stating that they would only refund me the difference, if I could provide proof that a local store is able to provide a comparable product at a cheaper rate; I provided EXTENSIVE PROOF that the local Home Depot's 4.5 tree was $50 CHEAPER than their 4.5 ft tree (and would not have paid for shipping - another $40 with this company), but because the Home Depot's return policy differed from this company's, they refused ANY and ALL RESOLUTION.

I filed a claim with the Better Business Bureau against this company, but because LemonCitrusTree.com refused to reply to the BBB's request for information, they were forced to close the case WITHOUT RESOLUTION.

BUYER BEWARE OF THIS COMPANY'S FALSE CLAIMS - their website claims to have great prices and products without sacrificing quality, but their prices and quality do not compete with local retailers (and you pay a lot for shipping). Also, the website claims that ALL PLANTS come with complete care instructions, but I did not receive one set of instructions in all three of my boxes; I have requested the instructions on two occasions, and have yet to receive them. Again, once this company receives your money, you are ON YOUR OWN.


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