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Comments regarding Living Gardens

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  Feedback History and Summary  
5 positives
2 neutrals
3 negatives


Negative carolmo
(19 reviews)
On Apr 20, 2015, carolmo Olathe, KS (Zone 5a) wrote:

Posted on April 13, 2015, updated April 20, 2015
Ordered 6 varieties of white or pink daffodils. Had 2 that were ok (Sentinel and Janis Babson). Had 2 that first bloomed wrong type, then newer blooms were ok - will dig out the wrong ones (White Marvel -had single white) and Petit Four - had yellow trumpet). Had 2 that were wrong (Coral Ribbon - bloomed double yellow/red orange and Hungarian Rhapsody - bloomed bright yellow center). I emailed twice and phoned twice, wanting refund on the 2 worst ones. They are supposed to refund or replace bad ones - my choice - I want refund. I am too old to keep planting - I planted a row of 3 white and 16 pink in my front yard last fall and the bright yellow and red orange look sick. The 19 - 6 daffodils from other sellers were fine. The row looks great if you put buckets over the bad ones. The seller himself cannot be reached, just a call line.

On April 20th, 2015, carolmo added the following:

Finally got a refund check.
On Apr 20, 2015, Living Gardens responded with:

"On Apr 13, 2015 10:03 AM, Living Gardens responded with:

Dear Carol,
Thank you for your comments. We are sorry that a portion of your bulb order has not sprouted as you expected! Our customer service department has reached out to you regarding replacement or refund of the varieties that must have been shipped in error.
Despite our best efforts, sometimes bulb varieties get mixed up between our family growers in Holland and our New Hampshire warehouse. This happens rarely, but you can count on Living Gardens to make it right!
We employ an offsite contact center to take orders and forward phone messages 24/7, but we’re unable to respond outside of business hours. We do strive to respond to every call or email within 1 business day.
Enjoy your garden season. Sincerely, Meg @LG


Negative kdlady
(1 review)
On Mar 26, 2015, kdlady Smyrna, GA wrote:

Their loose bulbs may be great but steer clear of the planted gardens. The come up leggy, and sparse and look nothing like the photos.

On Mar 26, 2015, Living Gardens responded with:

"On Mar 27, 2015 8:37 AM, Living Gardens responded with:

Dear kdlady,
Thank you for taking the time to share your experience. Living Gardens has been producing unique potted bulb gardens for over 25 years with a dual commitment to quality and customer service. We’re so sorry that our Living Gardens bulb gardens have not performed as you’d hoped. We do stand behind all of our products with a 100% satisfaction guarantee, and if you email us at [email protected], we’ll be happy to replace your garden(s) or refund your purchase price.
Excessive heat or low light can both prompt stems to “stretch” and become leggy. Locating the bulb garden in a cool (60 to 65 degrees F), brightly lit location allows them to grow more compactly. Once the plants begin to bloom, moving the pot out of direct sunlight and maintaining an ambient temp between 60 to 70 degrees will result in longer lasting blooms.
Thanks again for your comments. I hope we hear from you soon!
Sincerely, Meg @ LG

Negative vossner
(113 reviews)
On Dec 18, 2013, vossner Richmond, TX (Zone 9a) wrote:

I responded to an ad on this site and purchased 3 mini amaryllis, Pixie. Shortly after placing my order I received an email advising that my selection was not avail and offering options to get another or get refund. I chose replacement and what I received was not what I selected. Had to call them again to get this straightened out and while I did get my selection, the 3 bulbs were mush and roots were totally moldy. I am an experienced gardener and do not believe these bulbs will make it but I planted them, in the hopes they will survive. If they do, I will change my rating to neutral. I don't think it can ever be positive as while the staff seems eager to please, their inventory or their procedures just aren't up to speed. The whole experience was a big hassle. I cannot recommend this company.

On Dec 18, 2013, Living Gardens responded with:

"On Dec 19, 2013 9:53 AM, Living Gardens responded with:

Dear vossner,

Thank you for posting your comment. Although negative it is highly appreciated and an opportunity for our company to learn, educate and to regain your confidence in Living Gardens.

You have experienced two challenges that we have been up against lately. The Pixie amaryllises were a result of our very reliable South African grower who made an error in shipping us the incorrect product and unfortunately discarding Pixie after years of product development. Upon receipt of all amaryllis we take one of each variety and begin forcing right away to test quality, stem and flower count. When Pixie bloomed we immediately contacted all customers as you mentioned in your comment.

This has been a late fall of extremely cold conditions here in New Hampshire and throughout much of the Northern states which will result in some replacements of our products. The bulbs you have planted I believe have seen cold damage in transit and will not bloom.

Please email our customer service at [email protected] and mention your comment. I apologize for the extra efforts on your part but ask that you get in touch with us to make this this right which we will do. We look forward to hearing from you!

Best wishes for the holidays. Dale LG

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