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|On Oct 19, 2017, michaelreich Greer, SC wrote:
Was a little worried reading the comments, but I called and they seemed very friendly. Ordered 6 lavender plants and they had them cross-country in about 3 days. The plants were a tad small but they looked as if they had just been packed. They were fresh and packed well. The shipping was a bit expensive to the East Coast, but the total price was competitive. Will order from them again.
|On May 8, 2014, lanah_1 Warren, MI wrote:
I couldn't find Buddlieja Globosa ( Orange Ball Tree) Anywhere else but here! I was happy to find it here, and ordered some other plants to,Everything arrived in great shape ,All the plants were healthy and good sized ,The prices are great on their plants and shipping was very reasonable too.I was thrilled with my plants and those looking for hummingbird and butterfly plants will be happy with this nursery..They have lots to offer that I couldn't find locally, It would order again in a heartbeat..
|On Jun 14, 2013, loafchild Marshall, NC wrote:
It has been sort of a rough mail-order season for me this year, and I am tickled to report I had a wonderful experience with Goodwin Creek. Even though the plants had to travel from OR to NC, they all arrived in excellent condition. One of the plants I had ordered was out of stock, so they sent me a substitution free of charge, and refunded the cost of the originally ordered plant plus a fraction of the shipping. Good plants, reasonable shipping charges, and great customer service.
|On Apr 21, 2013, Roycolli Lexington, VA wrote:
I recently rec'd a large order from Goodwin Creek and must say it was all that I could ask for and more. I am new to gardening and their website and phone advice was extremely helpful with my decisions. I talked to both Jim and Dottie and they are very knowledgeable and easy to talk to. They advised me on selections for my area. I wanted them asap but was told it was too early for my area to plant & ship and they advised me to wait a few weeks, which I did. The plants arrived in beautiful condition with easy instructions on when & how to plant. I ordered a multitude of different varieties from lavenders to sage to salvia and lots more. I would highly recommend Goodwin Creek plants.
|On Nov 18, 2011, kwajcats Point Roberts, WA wrote:
I've ordered from Goodwin creek a number of times and have always had a good experience. They can't be held accountable for bad weather nor for running out of stock - with all nurseries you have to order "quickly" if you want a particularly desirable plant.
|On May 28, 2011, sunsign5 Ipswich, MA wrote:
The plants were small but very healthy looking. They sent along a refund check for one item that was not available.
|On Apr 16, 2011, SchwarzeKraehe Los Angeles, CA wrote:
The order that I received this week was again very well packaged, the plants (all kinds of stoechas lavender) looked freshly picked and the soil was moist, and they arrived the exact week I had requested them to be shipped. Communication is good and I enjoy doing business with Goodwin Creek Gardens. I have been a repeat customer of theirs for the past few years and always come back when I need something they grow.
|On Mar 1, 2011, flagulfcoast Bradenton, FL wrote:
Posted on February 28, 2011, updated March 1, 2011
On March 1st, 2011, flagulfcoast changed the rating from neutral to positive and added the following:
Obviously the comments on this website matter to garden companies because I received an email this morning from this company this morning regarding my post here. They are going to refund the difference in the shipping charges. I do take issue with their explanation, however. I was never informed in writing of any changes to the charges except for the invoice in the box. The phone message indicated a shipping method that was the same price as what was on their order form. Their order form automatically calculated the charge. I as the end consumer don't understand all the in's and out's of the various shipping options and it was automatic on their page. The phone message wasn't clear. Nor at any time was there any explanation about the nature of shipping plants at this time of year from Oregon (relating to the small size of what I received). I was disappointed but when I went back to the website the pot was the size advertised so my disappointment was the difference between the picture of the plant on the website and the reality of what got shipped, but they said it was a 3 inch pot and that is what they sent (3 inch tall, not wide).
I feel this website did nudge them into responding regarding the shipping charge and I am happy with the refund. I think they are a relatively small mom 'n pop operation trying to do the right thing and I would take a chance and order from them again. I do think their website ordering process could be clearer, however. I would have canceled the order outright if it was clear about the shipping issues. I have no desire to "stick it" to them for the difference with a high charge for shipping any more than I want to be stuck with a higher than anticipated shipping charge. Their quick response to this post and refund of the difference in the shipping charges has changed the rating to positive.
On Mar 1, 2011, Goodwin Creek Gardens responded with:
"On Feb 28, 2011 9:43 PM, Goodwin Creek Gardens responded with:
Unfortunately, there were 2 points that we thought were explained clearly during the ordering process, both verbally and in a written note, but were evidently misunderstood by the customer. We take full responsibility for not making this clearer to her (see last sentence of rebuttal).
|On Mar 20, 2010, caprigirlfriend Mount Airy, NC wrote:
I was very happy with my purchase of two of their collection specials - a Lavender collection of 6 plants and a rosemary collection of 6, selected for my area. The conformation e-mail, and notification of shipment, with tracking info, was was timely. The plants were well packed and arrived in good shape, except for one lavender -( Peter Pan cult.) that has dry, brittle leaves. There is some new growth evident so, time will tell if it survives well. Over all, I am very pleased and will definitely order again.
|On Mar 17, 2009, gryphon1 Morning Sun, IA wrote:
I have had several experiences with GCG and whenever plants were not ready or sold out or whatever, they have always made it right. But that has been the exception rather than the rule. I have always been pleases with their customer service and with the plants I purchased from them. I keep coming back to them year after year because they offer what I am looking for when nothing around here does. other places I worked with have done good work usually but GCG has always been great to work with.
|On Feb 18, 2008, elliefair Fairfield, VA wrote:
I ordered lavendars, scented geraniums and many other plants from GCG. I also ordered salvias and mints. This is the first time I ordered from them and I must say all the plants arrived in time and in perfect health. And I was amazed at how quickly they grew. Definitely a sign of a healthy plant. I can't wait to order from they again for the new growing season. I also spoke to the staff as I had a few questions and they were extremely helpful , friendly and gave me excellent advice.
|On Dec 14, 2007, 0660 Commerce, GA wrote:
I ordered several gift items for Christmas- Lavender wreaths, gift cards, Lavender Dollies, etc. My package arrived in less than a week and I was very pleased with everything I ordered.
|On Aug 10, 2006, Georgiaonmymind Columbus, GA (Zone 8a) wrote:
I ordered 3 Phygelius and an Epilobium on Saturday 8/5. On Sunday, Jim called from the nursery to let me know they were out of the Epilobium and to see if I wanted a substitute or not. (I did not, but it was very nice of him to call, especially on a Sunday evening) The plants arrived on 8/10 from Oregon to Georgia in the heat of August like they had never even been in the box. Nice sized plants, no wilt whatsoever. I'll be doing more business with them in the future.
|On Jul 15, 2006, shaynak W Hartford, CT wrote:
I have been a customer of Goodwin Creek Gardens for more than 10 years and I have never had anything but positive experiences with them. In fact they are one of my favorite sources for hummingbirtd and butterfly plants. My GCG plants always arrive in excellent condition, well-labeled and at the best planting time. The staff has been helpful whenever I've had questions, and now that they know my plant preferences, particularly for salvias, they have often made suggestions for plants I might like to grow.
|On Mar 20, 2005, lisamr Rotterdam, NY (Zone 5b) wrote:
Recently purchased several plants from Goodwin Creek Gardens. They arrived as scheduled and look excellent! Excellent communications and I'm very pleased with my purchase! Thank You Goodwin Creek Gardens!
|On Jul 16, 2004, msanjelpie Meridian, ID wrote:
I placed an internet order for 4 plants. All 4 plants arrived healthy and happy 1 week later. Doesn't get better than that...
|On May 23, 2004, mholmgren Myrtle Point, OR wrote:
I am very pleased. They called to suggest substitutions for the out of stock items and then shipped immediately. The plants arrived in perfect condition (I am within 100 miles). The plants are small but then so is the price. Very healthy plants with good root systems.
|On Apr 28, 2004, silkieweaver Salem, OR (Zone 8a) wrote:
Based on my initial order, I'm giving Goodwin Creek Gardens a positive rating, but with a caveat regarding communication issues. On the positive side, they're within 200 miles of me and have a wonderful selection of plants in their informative catalog. They did notify me of an approximate ship date when I placed my order (actual ship date was probably a week later). When I was able to catch them on the phone, they were pleasant and helpful. When two of the plants I ordered arrived in bad shape, they did eventually replace them. On the other hand, a little timely communication from them at various points in the transaction would have gone a long way. I wish they would have notified me before shipping my order that they were only able to ship one of two sweet woodruff plants and given me a chance to substitute another plant at that time to fill out the order. When there was a problem with my order, it took nearly two weeks to resolve. The owners did not reply to emails or return phone messages; and I had to keep calling until I got a live person on the other end of the line. I hate feeling like I'm having to nag in order to get a problem resolved! All it would take is a phone call or email letting me know what's going on.
|On Apr 22, 2004, ShugahPop Garner, NC (Zone 7a) wrote:
Extremely good customer service ... 2 plants I got didnt live and they replaced them and sent them today.. excellent condition ..
|On Dec 5, 2003, toad_ca Los Angeles, CA wrote:
This was my first experience with this company as well as my first experience ordering a live plant rather than just seeds. Very few other places had the particular salvia I was looking for on hand, and no one had such great prices. The plants arrived quickly and in excellent condition. I am looking forward to working with this company again.
|On Aug 7, 2003, janea South Orange, NJ wrote:
I placed an order at the worst time (mid-July) for a couple of things I'd been unable to find elsewhere. The owner called to let me know that they were in the middle of a heatwave, and would ship when the temperatures cooled a bit - what great service! When the plants arrived, the soil was still damp and the plants were in perfect condition.
|On May 8, 2003, nevadagdn Sparks, NV (Zone 7a) wrote:
You could say that Goodwin Creek Gardens is a good'un (pun intended).
On May 14th, 2004, nevadagdn added the following:
This year, I had many of the same issues as silkieweaver (see above), but the plants came today, and they are all nice and healthy. It's very evident this is a family-run, very small operation, and when one thing gets out of whack, the whole system ends up out of whack.
Given the price and quality of the plants, the efforts made to provide good customer service, and the selection, I'll take the good and overlook the not-so-good and still keep ordering here.
I'm sure things will be back to "normal" next year, and customer service will have improved again.
|On Feb 27, 2003, kipoley Battle Creek, MI (Zone 5b) wrote:
I was very pleased last summer with my buddleia. The little shrubs were perky and took off quickly in my garden. They had many cultivars to choose from rather than one or two. I plan on ordering other things this year.
|On Feb 11, 2003, spotter wrote:
I ordered mostly seeds. Very high percentage of germination and right on schedule. So far so good.
|On Sep 1, 2002, sagesue Wyncote, PA wrote:
very friendly, accomodating...I received a gift certificate when plants were slow in arriving. Very well packaged; good quality....I bought Northern Sea Oats and many herbs on 3 separate occasions!!
|On Feb 1, 2002, NormaSloane wrote:
I have been very pleased with the two orders I placed this year (spring and fall). The plants arrived in good condition and have grown extremely well. I will order from them again.
|On Jan 30, 2002, Ruth2 wrote:
I have ordered several butterfly and hummingbird plants from this nursery. They arrived in good shape and most grew well. This is a good place to find unusual plants. I just tried the web site and it is very slow. The catalog is better.
|On Jul 1, 2001, MaggiGabe wrote:
Just ordered from them for the first time this year. Four plants, including two roses. The order arrived promptly and the plants (potted) were in good condition. All have done well, the two non-roses were divided into three plants each and took off like rockets. The roses were eaten by something after planting, but grew back. I got a surprise when I opened the package- three roses instead of two! A note explained that since one rose variety was a bit small (they were) they had sent an extra one free. The prices and variety are good, plant size is very good for the price. I'm already planning a big order for next year.
|On Jul 1, 2000, dsoliver wrote:
A huge selection of herb plants and verlastings. The owners, Jim and Dotti Becker, have written a book on everlastings. What interests me is their enormous selection of lavenders--one cultivar of which they discovered themselves-- rosemaries, and scented geraniums (Jim Becker has also written a book about this with co-author Faye Brawner). As you might expect, this catalogue is really informative about sorting out the varieties and giving cultivation info for them. They also have a lot of unusual things-- native American milkweeds as well as more cultivated types, Chinese medicinal herbs (many of which are grown in this country as ornamentals), species roses, prunellas, and other great stuff. The prices are pretty much on a par with other herb places.The orders I've received from them have been healthy, and a real plus for me here in California is that they ship all year, so I can put the plants in in the right season. Last I heard a web site was in progress, but I haven't visited it yet.