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|On Feb 17, 2021, VA_GARDEN Hood, VA (Zone 7a) wrote:
I vacillated between a positive and neutral rating, but based on the size of the plants I received for the price, positive won out. The shipping, however, could have used more attention. Ordered two variegated Rohdeas, which are always expensive and difficult to find. When I opened the box potting mix was everywhere. It really didn't appear that the plants had ever been rooted in the pots of soil they were shipped in. The roots were completely exposed on one plant, and mostly exposed on the other, both were sort of limp and sad. I potted them up immediately, watered well, and by the next day they had recovered beautifully; had they spent more than one day in transit I'm not sure this would have been the case. Despite my initial dismay I am pleased with the Rohdeas; they are easily twice the size that I expected for the price and a week later they still look great, so I am fairly certain they are going to do well and will be a nice addition to my Rohdea collection. Two dwarf hollies in the same order arrived in a separate box, and they were well packaged and healthy.
|On Dec 4, 2020, brianaucuba PEQUEA, PA (Zone 6b) wrote:
I ordered three maples, a sweetgum, and four Rohdeas. It was late in the season for me but they had a good sale and I can still plant here in zone 6b/7a. Shipping was quick. Plants were expertly packed and arrived in great shape. The Rohdeas were large, full plants. As a first time customer I am very happy with my order.
|On Nov 30, 2020, MarksShadySpot Richmond, IL wrote:
Ordered three trees in 1 gal. pots. Plants arrived today via FedEx Ground, less than a week since I placed the order. Plants appear healthy and were carefully packaged. Not a twig was broken. Plants are small of course, but are just as described. I plan to hold them in my unheated garage until Spring.
|On Aug 3, 2020, JamieCQB Bartlett, IL wrote:
August 2020: Purchased 3 trees from 3 different shippers two months ago. Mr. Maple was by far the best in Shipping container, tree quality, and size. They earned a second order from me (4 more trees) and it arrived perfectly.
|On May 30, 2020, Regalo Friendswood, TX wrote:
Posted on May 22, 2020, updated May 30, 2020
On May 30th, 2020, Regalo changed the rating from negative to positive and added the following:
I am changing this review to positive because after reviewing my emails etc, Mr Maple emailed me.
They explained the difficulty they had with being overwhelmed during this period and having to train new staff.
They took responsibility for the packing and very promptly replaced the Twombley that died with a very sturdy and handsome specimen and also not only replaced the Crimson Queen that had lived but now had a big hole in its weeping branches, but also took the time to explain when and how to prune it to minimize the damage and encourage it to grow properly over time.
I appreciate that this pandemic has been a difficult time for overwhelmed nurseries and with this level of response I will continue using them and encouraging others to.
|On Sep 27, 2019, LoveBrug Greenback, TN (Zone 7a) wrote:
I’m on my third order from this nursery and each order arrived packed extremely well in a very timely manner.
|On Sep 21, 2019, treeguy_NY Clarence, NY (Zone 6a) wrote:
This was my first purchase from MrMaple, a Styrax japonicus 'Emerald Pagoda'. I placed the order through their website. I received an email order confirmation, an email shipping notice with tracking number, and then an email notice that my plant was delivered. The plant was well packed and what I felt was an appropriate size for the listed size and price on their website. No complaints here, and I will likely order from them again.
|On Sep 13, 2019, sd915 York, SC (Zone 8a) wrote:
Ordered 3 maples which arrived well-packed and in great shape. I'll definitely order again.
|On May 23, 2019, CooDeeFoo Central, SC wrote:
Terrific- 5 star plants! I can't believe how beautiful the trees are that I received from Mr. Maple. Their packing techniques are amazing. The plants are well branched and healthy. The grafts are precise and well-protected on the younger plants. I have never had better value for my money. I have told all my gardening friends and showed them the plants I got from Mr. Maple. Don't hesitate to order if you want something; the most unique varieties sell out fast!
|On Apr 10, 2019, hlh555 Durham, NC wrote:
Before you buy a Japanese maple, be sure to check out the huge variety of trees at MrMaple. They have some of the most unusual and beautiful trees I have seen and these are my favorites so I have seen a lot! I have ordered from them and the trees are always well packed, healthy and ready to plant in the landscape. This spring my trees were beautiful and I know they will only get better as they continue to grow.
|On Jan 9, 2019, dgrhosta Marietta, GA wrote:
I never ever like to complain about ones service and mail order because there are so many folks out there that just want something for nothing
|On Sep 29, 2018, sdtraylor Asheville, NC wrote:
My husband and I are fortunate enough to live 40 minutes away and we have learned so much from Tim! Beautiful, unique, healthy trees that we know will bring us joy as we watch them grow on our landscape. The bark of the Swamp Thing (Metasequoia) is stunning! MrMaple provides us with Japanese Maple and Culture experts ... Their respect for the tree's lineage is evident and learning the 'story' behind the cultivar is also fun!
|On Sep 17, 2018, queenholly Warsaw, IN wrote:
Posted on September 13, 2018, updated September 17, 2018
On September 17th, 2018, queenholly changed the rating from negative to positive and added the following:
So, I've got to back pedal here, and update my rating to a positive. Despite not having a published replacement policy, these guys will make things right, if there's a real problem with the tree you receive. They are sending me a replacement. It turns out the tree I received had been potted up in January, nine months ago, and for whatever reason, the root system had failed to thrive.
|On Aug 14, 2018, Thirdstone Asheville, NC wrote:
As the owner of a garden design/build operation in Asheville, I am incredibly lucky to be so near Mr. Maple (AKA Nichol's Nursery). Matt and Tim are super knowledgeable and helpful, and they obviously love what they do. Their plants show it -- I have bought too many plants from them to count, and they have all been of the highest quality, and with perfect root balls (never root-bound!). Their selection of maples is absolutely dizzying, but they have many other hard-to find plants as well, from stewartia to thujopsis, and more varieties of ginko than I ever knew existed. I highly recommend a trip to their nursery if you're anywhere near the area, or ordering online from them if you're not.
|On Aug 8, 2018, myke1 Decatur, AL wrote:
Purchased a 3 gal stewartia monadelpha orange bark. The tree was 5' ft tall + and a nice looking tree for the tree size, shipping was fast and tree was packed well. I will order from them again. They have some rare type tree's that are hard to find and also lot's of rare maples that are hard to find,I was very satisfied with my tree that was ordered . I want to thank them again for their time, fast shipping and the nice size tree I received.....
|On Apr 29, 2018, markens Monument, CO wrote:
Fantastic maples. Very knowledgeable. Great communication. Maples received in great shape and looking very healthy. Packed very securely. I have found a place to support my hobby of growing hard to find maples. Looking forward to seeing how Acer Skutchii and Acer grandidentatum 'Hipazam' / Highland Park do in Colorado at 7,500 feet.
|On Apr 6, 2018, b_scroggins Raleigh, NC wrote:
My personal experience has been excellent with this site. Matt and Tim are always available for messaging in the case of questions or concerns. I found Facebook to be the fastest way to reach them. The products I have ordered always arrived quickly, in good condition and have performed. The site is easy to use. I have ordered many 3 gallon and 1 gallon sizes. The sizes have been exactly what I have expected for a Japanese Maple sold as a 1 or 3 gallon plant. They have been comparable to any garden center I have visited as far as sizing goes. Considering a 1 gallon tree is typically a rather tiny tree, I’d recommend a 3 gallon size if more “instant gratification” is desired. Will definitely order again.
|On Jun 15, 2017, annewilliams Pulaski, GA wrote:
Received my order today. Fast friendly service. Trees arrived in excellent shape. Ordering was easy. It is a pleasure to buy from Mr. Maple. And if you haven't visited their greenhouses, I suggest you make the trip to Flatrock, NC. My only problem is narrowing down selections to a reasonable amount for the landscape!
|On May 29, 2017, NCMstGardener Columbus, NC (Zone 7b) wrote:
Posted on October 28, 2013, updated May 29, 2017
On May 29th, 2017, NCMstGardener added the following:
MrMaple held their third Maple Festival this Memorial Day and it was awesome. Beautiful and unique plants where ever you looked. Several attending talked about having two dozen or more Japanese Maples. One said his collection was nearing a hundred.While most were from NC and joining states, I spoke to one man who had come from Louisiana. We bought three more Maples and a rare dwarf Metasequoia glyptostroboides 'Schirrmann's Nordlicht'.
These brothers are considered world wide experts in what they do. Tim and Matt told us that a Japanese TV Network invited them to do a half hour show -- half filmed in NC and half in Japan. If you get the chance go to the Nursery!
|On Apr 6, 2017, nwlivingston1 Seven Oaks, SC wrote:
I have bought over 30 Japanese Maples from Matt and Tim over the years and have found the plants to be of excellent quality. I am always astounded by their knowledge and their memory. I mentioned to them I was looking for a particular maple and a year later, they had found it and surprised me with it at the same plant festival. The passion and knowledge they bring to the selection and purchase experience is always first rate!
|On May 18, 2016, Reids Clover, SC wrote:
I have purchased from Nichol's Nursery/Mr Maple for more than six years. I thank Tim and Matt for all they do for me in providing information about their trees, bushes, and plants. I have lost only one tree and they worked with me to make sure of success in planting after purchasing fifty plus trees. I highly recommend Nichol's Nursery. They are helpful and knowledgeable about trees and plants and provide great customer service and excellent plants.
|On May 18, 2016, AcerCrazy Hoschton, GA wrote:
Just visited Mr Maple over the mothers day weekend to get mom a nice Japanese maple and of course myself a few. I am an avid maple collector with over 250 cultivars and the selection, quality, and service from the Mr Maple guys is the best bar none.
|On May 18, 2016, directorrod Rockton, IL wrote:
Posted on January 3, 2014, updated May 18, 2016
On January 3rd, 2014, directorrod added the following:
I have found Tim Nichols, (828) 551-6739, to be exceedingly helpful in getting hard to find cultivars, even ones not listed on his own MrMaple.com website. I've received several shipments from him since my last posting and all the trees I've gotten from him have been great!
On May 18th, 2016, directorrod added the following:
I am a longtime satisfied Mr. Maple customer. This month alone I received 4 trees from the nursery, all of them beauties. My most recent purchases were 3 gallon size Acer palmatum 'Narou', Acer palmatum 'Kawahara no midori', Acer palmatum 'Isobel', and Acer buergerianum 'Michael Steinhardt'. The Nichols brothers have a passion for Japanese maples and for getting trees to their customers that will thrive and create pleasure for years to come. Their business is a labor of love.
|On May 17, 2016, DAUBERDOG Wheeling, WV wrote:
Bought a beautiful GoldenTrident Maple called Michael Steinhardt.
|On May 17, 2016, eneref Marietta, GA wrote:
The Nichols brothers (Matt and Tim) sure know their maples. And what they sell and work with has always been top rate. I've several maples from them in the garden that I've gotten over the years. Just received a new rare one I'd been eyeing (Yamato Hagoromo). Gorgeous, large three gallon specimen that now had a prominent place in the garden. They're always helpful, easy to work with, and great to just chat with about plants. Top of their field. I would never hesitate to order from them.
|On May 17, 2016, HelenYoest Raleigh, NC wrote:
I've worked with MrMaple.com for about 5 years now. Most often, I make the drive to East Flat Rock b/c I'm usually picking up several, and I like to hear the boys suggest others new to me. Recently, I had a rare three-gallon rare maple shipped to me for a client. I was so impressed with the packaging. Not only did it arrive in perfect condition, MrMaple look ahead at my weather and noticed we were having a unseasonable frost as asked if I wanted it held until we were finally frost free! Excellent customer service. Excellent knowledge of plants, and maples, in particular. I will buy from MrMaple again and again. Helen
|On May 17, 2016, MapleAddict San Leandro, CA wrote:
Great place to find rare and hard to find maples. I recently purchased a Michael Steinhardt trident maple from them and was extremely happy with the size and quality of the tree. As far as I know they are the only online source that carries this beautiful cultivar. First thing that impressed me was the shipment packaging. The tree was secure and undamaged upon arrival and it was very easy to open the box and take the tree out, no excessive taping or fastening. I've had it now for almost 2 months and it's thriving in my garden. I've been collecting maples for over ten years now. I have purchased from many different sources (online and local nurseries) and must say that Matt and Tim at Mr. Maple are, by far, two of the most knowledgeable and passionate maple enthusiasts I've come across in that time. They're always quick to answer questions and they're very friendly. Five star customer support and quality trees are what you will get when dealing with Mr. Maple!
|On May 17, 2016, ellerbegirl Rockingham, NC wrote:
I have nothing but good things to say about my experience with Mr. Maple.com. I have ordered several maples and each time, the trees came within a few days. I am especially impressed with the way they package the trees for shipment. The trees looked great and have all done well. MrMaple.com is my first choice for Japanese Maples and I will be ordering again soon!
|On May 17, 2016, 102GROUP Avondale Estates, GA wrote:
I have been shopping with the Nichols brothers for years by mail and in person when I find them on the road. Not only are they a delight to work with, they are also a great source of hard to find maples at very reasonable prices. This is a family run operation and they treat their customers with a lot of respect. As a garden designer and incurable collector, I am always looking for great sources of unique and healthy plant material for my garden and for clients. MrMaple has become one of my favorite places to shop. The trees are always healthy and in great condition, and if I have questions they respond immediately.
|On May 17, 2016, Hollywoodcolt23 Wilmington, NC wrote:
I have bought numerous trees of varying sizes and have never had any problems. Mr. Maple has been very helpful in helping with finding exactly what you are looking for. They are always fast to respond to any questions. I have not had any problems and don't expect any with their service. However if there is a problem I am sure they would make everything right. I look forward to doing business with them in the future.
|On Apr 26, 2016, terryvirta Petoskey, MI wrote:
I have had the pleasure of doing business with Mr Maple online and at the nursery in East Flat Rock, NC. Matt and Tim are extremely knowledgeable about their products. In addition they are friendly and extremely passionate about their business. If there were stars I would give them all provided.
|On Mar 22, 2016, rdtjr05 Franklin, TN wrote:
Bought a Chionanthus retusus 'Yadkin Creeper' from them at the Nashville Lawn and Garden show recently. Interesting plant which I had never seen before. Their usual JM's all looked good at their booth. Recommended.
|On Mar 22, 2016, tbuff Nellysford, VA (Zone 6a) wrote:
I cannot say enough good things about this company and its owners. I have been a grower of rare plants for 30+ years and have done business with nurseries across the Unites States. Tim and Matt Nichols are a breath of fresh air in the plant world-two young men with a tremendous passion for what they do and a desire to please. In a world in which rare plant nurseries appear to be a dying breed, this company appears to be in it for the long haul. It takes guts. I have purchased numerous maples and ginkgo's from them and have always been pleased. Their stock is solid. When ordering plants, Tim and Matt have gone out of their way to accommodate. I have been a manager in Corporate America for many years and understand customer service. You will get it from this nursery. Tim and Matt are very professional and courteous. Beyond simply selling plants, they can give you the history behind individual cultivars. For those of us on the East Coast, especially the South and Mid Atlantic, this nursery gives us an advantage because their maple rootstock is well-suited for our climate. There is an interesting story behind this and I would encourage you to ask Tim or Matt, who can explain much better than I.
|On May 1, 2014, kins02 Brooklyn, NY wrote:
Just purchased a "Japanese Sunrise" Japanese Maple from MrMaple. Bought the 3 gallon size. Shipping was fast and received a beautiful, healthy tree. Excellent price for this tree. The packaging was fantastic. Very pleased and high recommend.