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Comments regarding MrMaple (Nichol's Nursery)

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34 positives
1 neutral
12 negatives


Negative AnjelecaG
(1 review)
On Apr 17, 2021, AnjelecaG Albuquerque, NM wrote:

I ordered four maples only two arrived. There was no shipping label or invoice in the box but the shipping-email indicated that all four were sent together. At first, I thought the second box with the other two maples would arrive later on another Fed Ex truck. But it's five days later, and nothing. I've also called and written Matt and Tim five times. I have not received a call or an email back indicating if there is another box on the way or what. I examined the Fed Ex box and it didn't indicate 1 of 2. I'm very upset and I feel that they have ripped me off, basically only sending half of what I paid for. If I don't get a response next week I'm likely going to call my credit card company and explain what happened. Not happy at all. The two trees I do have look fine. But after reading some of the reviews I'm going to check how they were packed and what their roots look like. I've lost faith.

Negative aedrinark
(1 review)
On Apr 13, 2021, aedrinark Oden, AR wrote:

I ordered three Japanese maples. They had obviously been very recently transplanted and were most definitely not well established. Potting soil loose and root systems inadequate. I babied them as well as I know how, but not one has leafed out this spring although my three new Bloodgoods (from a different nursery) have leafed and are doing just fine. I will never order from these folks again.

Negative CJsGardenConsul
(1 review)
On Sep 12, 2020, CJsGardenConsul Okatie, SC wrote:

I ordered 2 one gallon Japanese Maples in August 2020. They were promptly shipped. When I unpacked the maples I was surprised that the soil was fairly loose and quite a bit came out of the pot, but I attributed it to rattling during shipment. When I transplanted the Maples, it became apparent that both Maples had probably just been transplanted to the 1 gallon container before shipment. One of the root system was actually still in the small square configuration from the previous pot size. The other wasn't square, but was about the same size and sitting in loose soil. I emailed Mr Maple three times over the course of 2 weeks and no response.
It seems they do this on a regular basis. I should have read all reviews.

Negative MJAcer
(1 review)
On Jul 20, 2020, MJAcer White Center, WA wrote:

Ordered a variety of maples and other small trees. Overall, they have a great selection online, but a number of the maples arrived with leaf die-back and fungus. My greater issue is that the business will ignore any complaints emailed to them. In one of my orders, a japanese maple was left out. I emailed twice to inform them of the missing tree and both emails were ignored. I'm also weary to bring the Mr.Maple trees close to my existing Acer collection this season for fear of disease transmission.

Negative Gdawgg
(1 review)
On Jul 7, 2020, Gdawgg Granite Falls, NC wrote:

Ordered two maple trees from Mr. Maple, which arrived in April. One survived and the other did not. Have attempted to contact them by both email and phone since May. They do not answer in either form.

I cannot recommend them at all. Zero customer service. Buy at your own risk.

Negative tlwilcox
(1 review)
On Jun 9, 2020, tlwilcox Brockport, NY wrote:

During the Winter/early Spring of 2020, I ordered around 20 plants from Mr. Maple, 3 of which did not even survive to be planted out. One conifer just got more and more brown in color as Spring approached, until there was no doubt that it was dead. One Maple started to leaf out and then died. One Beech just never leafed out at all. I have sent numerous emails. I began by sending a couple of inquiries and never received a reply. I then wrote with specific info and photos of the dead trees. It seems to me that if one has purchased so much merchandise from a company, that company would be gracious enough to reply and offer at least some compensation or credit. Sadly, I will not be purchasing any more plants from this nursery.

Negative tmdono
(3 reviews)
On Nov 11, 2019, tmdono Huntington, NY (Zone 7a) wrote:

I ordered a Stewartia variety advertised and sold as a 1 gal container sized tree. When the plant arrived I was surprised at the size of the pot, then researched the web and learned that in the nursery business a 1 gal container is actually approximately 2/3 of an everyday gallon. Ok, I can live with that - a learning experience. But when I removed the plant from its container, the soil fell away, leaving a bareroot plant that had CLEARLY been recently repotted into an oversized container. I emailed the owners to express my dissatisfaction and did not even get the courtesy of a reply. I've had this experience with one other nursery mail order company that I no longer buy from, and have been buying mail order plants for about 40 years, including bareroot as well as b&b, and container grown plants. I know some of the other comments point out how well these are packed - but I am paying for the plant too, not just the packaging.

Negative makrn
(1 review)
On Sep 24, 2019, makrn Bolingbrook, IL wrote:

Posted on September 17, 2019, updated September 24, 2019
I ordered 3 maples last spring.1 is thriving, 2 died within a month of planting. They were gallon plants, but had very small root development. I tried for weeks to get hold of them for replacement. Finally, one of the Nichols called me back in July, and said they wouldnít have replacements til September. I offered to have them substitute similar plants, but he wouldnít. So now itís September and I havenít heard a word from them after multiple attempts to email and call. The emails get kicked back, and their phone mailboxes are ďfullĒ,so you canít leave a message and get cut off. No return/ replacement/ guarantee is listed on their website. Iím out $70. Very poor service. Buyer beware! Worst experience with mail order ever. They should stand by their products.

On September 24th, 2019, makrn added the following:

Addendum to my previous comments: After multiple attempts to contact MrMaple by phone and email( continued after the previous comments) I finally got through to one of the brothers. I explained my situation (above) and he said they did not have a replacement policy( buyer beware) and do not do this, but he would consult with his brother (who promised me replacement trees). He called back and said he would be sending my trees. I got 2 large( MUCH larger, healthy plants in the mail yesterday). However, this company has to decide whether to stand behind their products and have a replacement/return policy or explain why they do not on their website. Thank you
Negative Sam81
(1 review)
On Sep 11, 2019, Sam81 Peoria, IL wrote:

I originally wanted to make an order from the company but I have not been successful contacting them by phone or email. I sent an email with questions 9 days ago and have not received a response. I have tried calling the two numbers, listed on their website, and have never received an answer or a call back in response to my message. Iím now planning on taking my business elsewhere due to their seemingly nonexistent customer service.

Negative Shady_Steve
(1 review)
On Mar 31, 2018, Shady_Steve Baltimore County, MD (Zone 6b) wrote:

I ordered a "gallon" sized maple from these guys. When I took it out of the pot, it had a root ball the size of an orange. One has to wonder what these plant sizes even mean. I didn't think I was ordering a gallon of dirt.

Negative thequietearth
(3 reviews)
On May 16, 2016, thequietearth Hemby Bridge, NC wrote:

I really wanted to leave a positive review but I can't.
I bought 2 maples from them a few months ago.
One tree never flushed out and the other flushed out,
The leaves turned goey and fell off. I have over 20 years experience
Growing rare and unusual plants from all over the world so I am not an inexperienced gardener. I have tried contacting them several times and basically been ignored. I was hoping to use them again for the botanical garden but if they won't respond and stand by what they sell I don't think I can.
If I'd gotten an answer I would have tried to be objective.

Negative Gardenplant
(1 review)
On Mar 22, 2016, Gardenplant College Grove, TN wrote:

This company will not stand behind their plants. I bought several trees from this nursery. While most survived one did not. Less than 6 months after spending $85.00 (includes shipping) on a 3 gallon Japanese Maple it died. When I brought this to the attention of the nursey I was told they have no replacement policy. Be very careful purchasing from this nursery, you never know what you are going to get and they will not work with you if there is a problem. I will not be returning as a customer.

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