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|On Aug 24, 2021, carolyn_haack Saint Petersburg, FL wrote:
Non-existent customer service. Iíve ordered from in the past as they have a wide selection. But the last time I ordered, I ordered two plants, and received one. Could not locate a phone number on their website, so I contacted them multiple times at their customer care email address with absolutely zero response. Finally had to go to my credit card company to get a refund. Would not use them again.
|On Dec 24, 2020, quinn_todd Muskego, WI wrote:
Sow Exotic sent two very small, distressed Mysore raspberries to me for $15 a piece with a $10 shipping charge. I was astonished at how fragile they looked and expected much better quality for the money I paid. Perhaps I should've seen this coming, had I read their online reviews before ordering. Apparently, there have been a large number of other dissatisfied customers who have had issues with the company. The raspberries' condition worsened in the weeks after they arrived, and the two plants eventually died despite proper care. I filed a Better Business Bureau complaint against Sow Exotic for improperly handling my transaction but was met with denial and blame. They never tried to process a refund for my loss nor did they offer replacements. I strongly urge others to avoid Sow Exotic or you very well may find yourself as disappointed as I.
|On Mar 5, 2019, ashleysgarden Davenport, FL (Zone 9b) wrote:
Local, unresponsive to an appointment to volunteer on site in trade for likely baby plants and/or spare produce.