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Comments regarding Plant Delights Nursery

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305 positives
27 neutrals
50 negatives


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Positive Torched
(5 reviews)
On Nov 12, 2021, Torched (Zone 8a) wrote:

I've ordered 25 unique plants from Plant Delights on 4 orders placed over the past 3 years. Every plant was well-rooted, free of disease and the foliage was always perfect. Every one of those plants are now thriving in my garden.

In terms of cost, my less than perfect experiences with more than 2 dozen nurseries compared to my success with the plants from Plant Delights, makes the total expense equivalent with all other nurseries since I've never lost nor have I ever been disappointed in the long-term growth of plants from Plant Delights.

I praise Plant Delights as a dependable nursery that sells healthy plants that always survive and thrive in my hot, weedy, disease-rampant garden.

Positive janinpa
(2 reviews)
On Jun 7, 2021, janinpa Stewartstown, PA wrote:

I have been ordering from them for over 20nyears and have always been pleased with their service, willingness to answer questions and the plants have always been healthy. Great selection!

Positive thequietearth
(3 reviews)
On Mar 24, 2021, thequietearth Hemby Bridge, NC wrote:

Overall I’ve been happy over the years with my purchases.
I have noticed the last few years I have been told plants I ordered I could not get even though they were in stock when I ordered them.
I realize plant failures happen but I also think if I order something I should be able to get it. Especially when it’s rarely in stock. Re: Tetrapanax Steroidal Giant. I have the regular Tetrapanax and it’s very aggressive which I want it to be where it is.
I hope I can get this plant sometime soon.

Positive LucasCatChow
(31 reviews)
On Jun 1, 2020, LucasCatChow Tulsa, OK wrote:

I was hesitant to order from them this spring because of the confusion caused by the Wuhan Virus shut down and the reduction of the work force. Therefore I was very impressed by the on time delivery and the quality of the plants (2 Bubblegum Blast Monarda). The plants were lush and green and better then many plants at the local nurseries. Not your skimpy seconds or immature plants you so often get from some mail order nurseries. Good job in the face of trying circumstances.

Positive scrollo
(5 reviews)
On Apr 11, 2020, scrollo Los Angeles, CA wrote:

One of my favorite mail order nurseries ever. I've ordered from them about 5 times over the last 8 years and the plants they send always thrive for me. Every plant is labelled correctly, and they carry things that are not available anywhere else. I live in California and grow a lot of agaves, mangaves, etc., and their selection is the very best.

Positive CooDeeFoo
(15 reviews)
On May 5, 2019, CooDeeFoo Central, SC wrote:

First let me say that their varieties are very unique and tempting to plantaholics like myself. This spring, I sent an order for approximately $175 for 7 plants with $35 of this being shipping. When my order arrived, six of the plants were very stocky, well-rooted specimens and one, in my opinion, was very skimpy for the $17 price tag. I emailed them twice with no response, only to learn that complaints should be directed to [email protected]. Very quickly after I sent the email to the proper address, I received a response from Elaine in customer service. I had included pictures of the skimpy fern. Within a week, I had a replacement. Now, all the plants are growing quickly. I watered them with Myco + root inoculant to help avoid future maladies, and they seem to be thriving. I have to say that my experience with their customer service was great, and Elaine was true to her word. I am certain, I will not be able to resist ordering again.

Positive wahle
(3 reviews)
On Apr 29, 2019, wahle Glen Carbon, IL (Zone 6a) wrote:

What a joy to unpack an order from Plant Delights Nursery. Their shipping boxes not only protect plants from the worst abuse in transit, but they also make unpacking easy. Plants were all healthy and have been in the ground for three weeks...all doing great. Will continue to order from PDN.

Positive brianaucuba
(22 reviews)
On Nov 30, 2018, brianaucuba PEQUEA, PA (Zone 6b) wrote:

Posted on July 11, 2013, updated November 30, 2018
I can't say enough good things about Plant Delights. They always have the most unusual, quality plants. I ordered Kniphofia 'Lola' a few years ago even though I was a little skeptical about the mature size listed. I was amazed at just how large it grew. Their catalog is always a good read because of the plant material offered and Tony Avent's humor. My only problem is that my budget doesn't allow me to order all of the cool plants from Plant Delights that I want to.

On November 30th, 2018, brianaucuba added the following:

It has been several years since my initial post. I wanted to update it and keep the positive rating. This year I ordered several Dryopteris crassirhizoma and a Rohdea. Outside of ordering direct from Japan, Plant Delights is the best source I have found for unusual Rohdea as well as the straight species. The Dryopteris is a rarely offered species with a beautiful evergreen form until snowfall here in some 6b. I had purchased three of the same Dryopteris species from Plant Delights years ago. They have grown into beautiful specimens. My only regret is that I didn't purchase more of them at the time.

The Dryopteris I received this year were a nice size and the Rohdea was absolutely beautiful. Packing was top notch. I still enjoy the catalog and the political humor in it. I don't always agree with the political humor but I am an adult and realize there are other viewpoints than my own. To everyone at Plant Delights please keep doing what you are doing and keep the humor in your catalog. You have a fan in Pennsylvania.
Positive VA_GARDEN
(32 reviews)
On Oct 14, 2018, VA_GARDEN Hood, VA (Zone 7a) wrote:

My latest order included a clematis that arrived in pretty terrible condition. I sent photos, then called, and they immediately shipped a replacement plant which arrived in perfect condition. I couldn't ask for more from customer service.

Positive Tidewatergarden
(5 reviews)
On Jun 2, 2018, Tidewatergarden Waverly, VA wrote:

I really like this place. I have ordered from PDN for the last three years, with about a dozen orders in that time. I rate them positively because my experiences with them have been, speaking holistically, quite good to outstanding. Just some positives: they offer a great selection of rare/hard-to-find plants, are usually very quick to respond to questions, provide valuable information, the customer service has been great for me and the plants, while expensive, are of generally of much better size and quality than most of the other mail order nurseries I have tried (7+).

My slight issues have been some plants that have been slightly underdeveloped - by "some" I mean only a Clematis hybrid and a Baptisia "Dark Net" which I hope they will sell again. I am not sure if this is really an issue, as there were still plenty of roots to ensure development, but I am including this here having seen similar concerns raised by others. I also find their soil medium to be of better quality than some other mail order places, whose media completely desiccate in what appears to be seconds in the Southern sun. For us, that at times makes it harder for plants to get established unless we water constantly even when in ground for several months.

I am also aware that their prices are high, but the place is devoted to becoming a great center for botanical research and transitioning to being a non-profit botanical garden. Perhaps consider that you could be bringing greater benefit to others through science through your payment contributions?

I will finish by noting that I admire their personal touches. I took my parents to their early March open house this year, our first visit to the premises. Though I live hours away from my parents, we have decided to collaborate on designing and planting our family garden as a way of connecting and keeping in touch via a mutually engaging project. This (and so much in our lives) has sadly been made more difficult as my mother has been recuperating from ovarian cancer in the last year and a half. When we went to the PDN open house, one of the staff (Megan, I believe) very kindly spent several minutes chatting with Mom (who was intrepidly walking around despite her pain) about her condition and later offered us 4 beautiful hellebores that staff were preparing to throw away because of PDN's exacting quality standards. (She had remembered that my mother was really interested in figuring out a problematically dull area in shade.) We were so touched by the kindness, generosity and consideration, especially as my mom had made such an effort because she wanted to see the place despite the 2.5 hour drive.

Positive kansasgardenguy
(5 reviews)
On Jun 1, 2018, kansasgardenguy Goddard, KS wrote:

I received my first order from PDN last week, 2 Houseplants and 1 Hosta ('Time Traveler'). All were much larger than I expected and were very healthy. I look forward to doing more business with this company! . . . and they are FUN too! ;)

Positive Mid12nt
(16 reviews)
On Apr 22, 2018, Mid12nt Stone Mountain, GA wrote:

Posted on April 24, 2017, updated April 22, 2018
Posted on April 26, 2012, updated April 24, 2017
Ordered cat thyme and White Surprise Caryopteris, received call from Diane that due to weather damage the caryopteris was no longer available, but that I could substitute another plant, which I did (a form of Salvia Guarantica). All plants arrived when I requested very healthy and larger in size than expected.

Great customer service, very proactive in preventing customer dissatisfaction. As always, I'm glad to be a customer and highly recommend them.

One sad note, my cat loved the cat thyme too much and in rubbing all over it, he broke almost all its branches.

On April 24th, 2017, Mid12nt added the following:

It's 2017 and I have received my order from Plant Delights, more Cat Thyme (the cats always eventually find and either crush it to oblivion or devour it, which requires me to buy more), and some variegated Dutchman's Pipe. The plants arrived in excellent health and of a very good size.

Although expensive, Plant Delights offers plants I can't easily find elsewhere, and I know when I buy from them, the plants will be of good size and good health.
On April 22nd, 2018, Mid12nt added the following:

It's now 2018 and once again I've purchased some plants from Plant Delights Nursery. A few years ago I purchased the solid yellow pokeweed, and it continues to give me and the birds much happiness, this year I was able to order another pokeweed I have lusted after for years, a variegated pokeweed (it's beautiful). I also ordered 2 Black Coral Elephant Ears. I am very, very pleased with my plants. They were packaged carefully and as requested delivered to my front door and the week I requested. The plants are in excellent health and of good size. Plant Delights is one of my favorite all time nurseries I have been buying from them for over a decade.
Positive hardyinokc
(27 reviews)
On Apr 6, 2018, hardyinokc Oklahoma City, OK wrote:

Posted on April 3, 2018, updated April 6, 2018
Posted on April 2, 2018, updated April 3, 2018
Posted on May 13, 2013, updated April 2, 2018
Posted on May 8, 2013, updated May 13, 2013
Posted on May 7, 2010, updated May 8, 2013
Posted on May 25, 2006, updated May 7, 2010
My very favorite mail order garden place. Cool plants, Good info, and great customer service!.

On May 7th, 2010, hardyinokc added the following:

Received two plant orders from PDN yesterday...all six plants were well-grown, with roots extending out of the bottom of the pots. I definitely recommend PDN to everyone.
On May 8th, 2013, hardyinokc changed the rating from positive to negative and added the following:

placed my order the beginning of February 2013...the money was charged to my account at that time...ship date set for May 6th...May 8th no notice of order shipping, so called...was informed that my order was NOT shipping this week as one of the items I ordered was no longer available...PDN ordering policy indicates that when the payment is charged that the plants are set aside at that time, so I do not understand how a plant I ordered 3 months ago & paid for 3 months ago is suddenly not available...if PDN cannot supply the plants ordered, they should not charge when the order is placed...the customer service person I spoke with was very nice & apologetic about the situation & did agree to send a different plant as replacement for one not available...also stated that the order would ship today...also bothers me that the email I received from PDN confirming my order states I would be contacted if there was going to be any delay in shipping...I was NOT contacted about this order not shipping...c'mon PDN, get your S**T together!!!
On May 13th, 2013, hardyinokc changed the rating from negative to neutral and added the following:

Received my order...changing my rating from negative to neutral as the plants arrived promptly in good condition & well-packaged...will possibly change my rating to positive if PDN actually follows their own policies on my next order
On April 2nd, 2018, hardyinokc changed the rating from neutral to negative and added the following:

FYI, the plant that PDN sold me (2 years ago I think) marked as Nolina Longifolia was actually Nolina lindhiemeriana. They apparently got their seedlings confused! After the first winter in the ground, I was really surprised how well the plant marked "nolina longifolia" survived the freezing cold; after it bloomed this past summer, it became apparent that the plant had been mis-labeled.

On April 3rd, 2018, hardyinokc added the following:

I have sent an email to [email protected]. Awaiting response.
On April 6th, 2018, hardyinokc changed the rating from negative to positive and added the following:

After PDN reached out to me in response to my posting, I felt they deserved a Positive rating. Greatly appreciate their customer service. THANX!!!
On Apr 6, 2018, Plant Delights Nursery responded with:

"On Apr 2, 2018 2:44 PM, Plant Delights Nursery responded with:

We guarantee that any plants we send are true to variety. We hope that you will respond to our direct message, and if you have any other questions we are also available Monday through Friday via email or phone; [email protected] or 919-772-4794."

Positive Greenpeter6
(16 reviews)
On Mar 29, 2018, Greenpeter6 Astoria, NY wrote:

Posted on August 30, 2010, updated March 29, 2018
It is when you have a problem that you find the worth of a company. How did the company react to a your needs? I have only respect for Plant Delights. I had a problem with a Lycoris purchase. They happily, and with humor replaced the plants--which were dormant at the time of shipping. I am always very pleased with plants purchased from Plant Delights and now the customer service accorded me matched the high quality of the plants they sell and ship. If you like plants that are out of the standard offerings of many vendors, this is the place. Take a look at their web catalog, and if you want to have a good time monthly--subscribe to their e-newsletter--although sometimes Tony shares some sad news here, it is always interesting and well-written.

On March 29th, 2018, Greenpeter6 added the following:

Never a problem--always delighted with plants received and customer service from this company. Recently I ordered a variegated Tibouchina. It came yesterday--a beautiful well-grown plant, bushy and large. Also, this is the first time I noticed their clever packaging. The plant was cradled in a separate cardboard insert in the packing box. It was very easy to remove the plant from the box without causing damage. Brilliant design! I am very pleased with the plants and service I receive from this source and will order more plants from this excellent company.
Positive keithwadams
(1 review)
On Jan 25, 2017, keithwadams Angier, NC wrote:

unlike the vast majority of people commenting on here, I buy in person on open house days as I live only 15 miles from PDN. That being said the best part about PDN is being able to visit their display gardens, and view in person all the plants for sale on the grounds and in greenhouses and being able to talk to their staff. And I might add, their display garden is amazing..... Never ordered and got deliveries via mail so I cant comment about that...

Positive Gortom
(1 review)
On May 26, 2016, Gortom Santa Cruz, CA wrote:

I ordered 9 plants from this company - three different kinds of flowering maples and hellebores that I couldn't find locally. The plants arrived in about a week. Was impressed with how well they were packed. All plants were in good shape even after being shipped across the country! The flowering plants all had buds and blooms on them. A brochure about caring for plants after unpacking, as well as return policy and contact information was thoughtfully included. Very good overall.

Positive PhillyLover
(12 reviews)
On Apr 21, 2016, PhillyLover Philadelphia Suburbs, PA (Zone 7a) wrote:

Returning customer. Ordered several perennials. Shipped on time, packed well for shipping. Most plants were a good size for the container except Amsonia Georgia Pancake which was very tiny. I notified PDN and they noted my account in case the plant doesn't make it.

Positive rdtjr05
(30 reviews)
On Apr 1, 2016, rdtjr05 Franklin, TN wrote:

I am happy with the several plants I ordered and received. The prices are not the cheapest on the internet but the quality of the plants was good. I would like to single out the Spiranthes cernua 'Chadds Ford' as being an extraordinarily good value and I've never seen a peony lactiflora species strain offered anywhere else before.

Positive HaydensFamily
(2 reviews)
On Nov 8, 2015, HaydensFamily Austin, TX wrote:

This is our family's first time ordering from Plant Delights Nursery and we are very happy with our experiences. The staff was very kind, knowledgeable, and patience with every questions and changes we made to our order. Shipping was very prompt and a tracker number was provided. When our plants arrived, our family immediately inspected the package and we were very pleased at how carefully everything was packed and how generous in size our plants are. We're glad we discovered and gave this nursery a chance.

We look forward to ordering more plants from them again next spring! Yes, we would recommend this nursery!

Positive Kylie2x
(7 reviews)
On Apr 28, 2015, Kylie2x Millsap, TX wrote:

I have purchased from Plant Delights for many yrs. I have Always received Healthy Large Plants.. I recently received an order that did live up to my expectations.. Customer Service was Amazing and the issue was handled Promptly and with my Satisfaction being their Goal.. Outstanding Company with the Utmost of Integrity!!!

Positive bonsaiguydw
(5 reviews)
On Apr 24, 2015, bonsaiguydw Mendenhall, PA wrote:

Best plants I've found and I love the variety. Everything was healthy, larger than other suppliers and just beautiful. Generally good packing. But shredded paper is a pain and dirt not as contained in pot as I liked. Still one of my top two suppliers and I bought 150 plants this year.

Positive bobbi_s
(21 reviews)
On Apr 20, 2015, bobbi_s Richland, WA (Zone 7a) wrote:

I placed an order almost two weeks ago, and these arrived last Thursday. The plants were very large for a mail order, and were protected very well. They were packaged nicely, and were in great condition. The plants I ordered were: Tiarella 'Pink Skyrocket, Pulmonaria 'Dark Vader', Begonia grandis 'Heron's Pirouette', and Pulmonaria 'Raspberry Splash. I am very pleased with all of these plants, an d would recommend this mail order nursery to anyone.

Positive Suzkling
(7 reviews)
On Apr 3, 2015, Suzkling Bandon, OR wrote:

have ordered several times from Plant Delights......initially worried that plants needed to travel across the country.....NC to OR.....but they carry varieties I couldn't find elsewhere................usually I simply order from Annie's or Far Reaches Farm (both highly recommended)......but surprise!....plants were fabulosity! good size and uber healthy............they arrived wrapped in several layers of careful care..........

Positive Auryla
(8 reviews)
On Oct 9, 2014, Auryla Norfolk, VA wrote:

I have ordered many times from this company and have never been disappointed. I knew they were having problems with their new system, so I expected somewhat of a delay. I will never stop ordering from them because they are the only company that has such unusual plants! Every plant I have received has been full, and packaged well.

Positive Lovehum
(11 reviews)
On Oct 9, 2014, Lovehum wrote:

Shipping for my small order was expensive however it was lightening fast. I ordered two clematis glaucophylla. I couldn't find them anywhere else. They arrived small but healthy.

Positive matthewhg
(4 reviews)
On Oct 2, 2014, matthewhg Charlotte Hall, MD wrote:

I just received an order of mostly Epimediums and Hellebores, and am very pleased! They arrived in 1 day after being sent, and arrived safely. I recently became interested in Epimediums, and am looking forward to the blooms this spring!

Positive sdanler
(1 review)
On Jul 31, 2014, sdanler Corvallis, OR wrote:

I rarely order plants from across the country, since different growing conditions often cause failures. However Plant Delights has so many unique plants, I took a chance and ordered some that I couldn't find anywhere else. Their prices are high, but the quality of the plant material made up for it - everything was very robust (its not their fault that a critter dug up one plant the night after I put it in the ground, and it didn't recover).
What I most wanted to comment on was their packaging. Extraordinary! These plants were shipped, in summer, from North Carolina to Oregon, and arrived with the soil, and the newspaper wrapped around it, still damp! The plants didn't appear to be stressed at all, just a little crumpled (very temporary).

Positive virginiarose
(64 reviews)
On Jul 17, 2014, virginiarose Portsmouth, VA (Zone 8a) wrote:

Posted on March 14, 2012, updated July 17, 2014
This company was a delight to work with from beginning to end. I was able to find plants I wanted at a fair price and was very happy to find they are close to my zone. I had a little problem with my bank and received a polite email from Diane who worked with me professionally and did not make me feel like I was ruining her day. Actually I felt like she enjoyed helping me. I got email next day telling me everything went through and my plants were on the way. Next day I received 6 beautiful plants that are just breaking dormancy, they look very healthy and have big healthy root system. I found the packing to be very unusual but effective, no dirt missing and they were still moist. I just love this nursery and would be happy to order again and recommend them highly.

On July 17th, 2014, virginiarose added the following:

Another delightful order from Plant's Delight! Love the website, customer service, strong boxes, packing method, and fast shipping. The plants are a fair price for the size and they are very healthy with big roots. Establish quickly and that is what I like the most.
I will definitely order from them again! Thank you Plant's Delight, keep up the good work!!
Positive saturnalia
(3 reviews)
On Jul 13, 2014, saturnalia Winston Salem, NC wrote:

I ordered 6 heucheras of 3 different varieties from Plant Delights. The company was easy to communicate with--they answer their phone and their representative was polite and helpful--and the plants shipped promptly and arrived exactly when promised. Some were smaller than others, but all were acceptable size and are beautiful and healthy. Would definitely order from this company again.

Positive jbf16falcon
(3 reviews)
On Jun 6, 2014, jbf16falcon Owasso, OK wrote:

Posted on May 26, 2014, updated June 6, 2014
Posted on May 24, 2014, updated May 26, 2014
I have been a customer of this company since the early 90's and happy with the company and their customer service. This year was different. I placed 2 orders with them and one came in fine but a few of the plants were quite small for a price of 24 dollars each. The second order was missing a plant I ordered so I called customer service and they said they would check on it and get back to me. I found that pretty insulting that they would "check" on and get back to me instead of taking care of the problem and get the missing plant out to me ASAP. I then found the number of plants was one too many and they had shipped me two "Miss Ruby's" buddleia instead of one, so I immediately called back and talked to another customer service rep and told them what had happened and they said they would get the "Miss Molly" in the mail to me and they were sorry about the mix up. It's bee about a month now and nothing was sent. Guess I was supposed to just forget about it. Not a happy camper in Owasso, OK!

On May 26th, 2014, jbf16falcon added the following:

At any rate the number of plants shipped was correct, but one too many of one plant ordered and missing one of the plants I had ordered. Two follow up emails sent asking for status went unanswered.
On June 6th, 2014, jbf16falcon changed the rating from negative to positive and added the following:

Plant Delights contacted me and said they were having problems with their new system and assured me they would take care of my problem. Today the missing plant was delivered as promised and was in very good condition. For that reason and the fact that for 20 years they have delivered my orders properly I have changed my rating from Negative to a Positive one. I hope they have their problems figured out as good mail order plant companies are far and few between.
Positive MDepicci
(5 reviews)
On Jun 1, 2014, MDepicci Silver Spring, MD (Zone 7a) wrote:

Posted on May 22, 2014, updated June 1, 2014
Posted on May 22, 2014, updated May 22, 2014
Let me state first off that my quibble with Plant Delights is not with the plants, which are fabulous. I am a garden designer, and like to experiement in my own gardens with different cultivars. I ordered well over $1000 of plants this year alone - only one looked sort of sad, and it is now recovering.

Their service had always been excellent. Even earlier this year, I made a mistake and ordered some items twice. They contacted me to make sure that I really wanted both orders, and changed the orders with no problem.

Then things went downhill.

One of my orders was about $600, including shipping. It was scheduled to go out 4/28. On 4/22, I got an email saying my order was rescheduled to go out on 5/14. This was kind of upsetting. I had wanted to get many of the plants started earlier, and I might have gotten something else (or the same plants from somewhere else) to fill those spaces had I known. I wrote back asking if there was any chance we could make it earlier. I got ZERO response to my email.

On 5/18 (four days after the already-more-than-two-weeks-late order was supposed to go out), I got a generic email saying that they were very sorry, they had been busy, this isn't how they usually do business, etc. etc., and my order would now go out on 5/19. I wrote back saying that I was pretty upset about being delayed a second time. Again, ZERO response. Certainly no offer of a discount!

I was notified that the plants shipped on 5/21, still later than the second delay.

It has taken more than a month to receive my order that was supposed to arrive in 11 days, with no response to any of my emails. Totally unprofessional. I wish I had not given them nearly so much of my money.

The only way I could ever see using them again is if they have a plant absolutely no one else has.

On May 22nd, 2014, MDepicci added the following:

This order situation gets worse and worse. Today I was sent a fedex tracking number. I clicked on it; it claims the order was delivered. All I actually received were 5 plants. There are 26 that I have NOT received.

It is now 33 days after I placed my order. I still have received no response to my initial two email enquiries. I sincerely would have liked my plants to have had this past month to grow and establish themselves. I sincerely would have liked a response to my emails. Let's hope they respond to the third email I wrote to them.
On June 1st, 2014, MDepicci changed the rating from negative to positive and added the following:

Plant Delights readily resolved the situation (with a hitch or two). Since most transactions other than this one have been positive, I am changing my rating.
On Jun 1, 2014, Plant Delights Nursery responded with:

"On May 23, 2014 10:38 AM, Plant Delights Nursery responded with:

Hello MDepicci,

We want to address your concerns posted about the delay of your orders. While your first 3 orders from us were shipped without delay, we were unfortunately unable to meet our originally scheduled ship date for your most recent order. Since our new software folks seem to break something every time they try to fix something. During the busy spring season, we schedule the maximum number of plants that our two car garage shipping department can process so the perfect storm of errors created a backup that we are working diligently to correct with additional staff and man hours. I see that your emails asking for multiple changes to your orders were addressed by myself or other customer service individuals , but could not find the email you refer to regarding asking that we ship sooner after getting the delay notice nor the email you reference in your second post yesterday. I hope you can let me know to which email those were sent so that I can investigate further.

Your order this week does show delivered, but I'm afraid not all of your plants were correctly addressed since your tracking information shows only 1 box, when there should be multiple boxes for 31 plants. So I have left you a telephone message and sent an email to you directly so that we can determine which plants you have not received and get them shipped today or with your remaining order scheduled for next week.

I would like to reiterate that this is not how we normally conduct business and hope that your prior experiences are evidence that we have no interest in delaying plant orders at any time of year. I look forward to hearing from you so that we can work to resolve any and all issues.

Kind regards,
Virginia Meehan
Manger of Customer Service & Shipping
Plant Delights Nursery, Inc.
[email protected]

Positive GaGrandiflora
(1 review)
On May 12, 2014, GaGrandiflora Smyrna, GA wrote:

While I have placed small Plant Delights orders in previous years with satisfaction, 2014 has been my first year for significant purchases. Plant Delights prides itself in unique specialty plants, well researched, test-grown in their NC gardens and grown under expert care. Their catalog is a horticultural education course in itself; it can usually be found on my nightstand (or bathroom vanity).

Their prices are not for the faint of heart. These are “show-stopper” plants! By all means continue to support your local nursery/ garden center…learn and purchase locally. But when you find yourself wanting to go to the next level (which usually occurs about the same time you spend hundreds of dollars to amend your garden soil), Plant Delights will be your Mecca! That’s right, these aren’t your Home Depot caliber plants and the responsibility of the buyer is greater. Do your own research, know your zone, your sun/shade, summers/winters, your successes/failures and mindfully select.

Over a two month period, I made three purchases totaling almost $500.00. Every plant is healthy and I am very pleased; no regrets. Three plants arrived dormant (and they are normally dormant for the time of the year they were shipped) but with warmth, sunshine & time, they are awake and flourishing. It’s not time for anything to be blooming yet but growth is evidence that they are acclimating well to their new home. Plant Delights have done a great job with my new “garden amusements” thus far, now it’s my turn to foster them to my best ability.

I must confess that I do suffer from mild case of sticker shock when I see their shipping costs. But when each order has arrived, those doubts quickly disappeared. They try to anticipate any common shipping problem by impeccable packing and experienced shipping practices. Why cut corners during the final step with cheap & risky packing and shipping? Most of these plants are grown in their entirety at Plant Delights; pride and uncompromising quality is evident.

I’ll be back next year for more!

Positive Sequoiadendron4
(26 reviews)
On Apr 29, 2014, Sequoiadendron4 Lititz, PA (Zone 6b) wrote:

The selection of plants from PDN is fantastic. The packaging was great and the plants were all in excellent condition save for one that I may have broken when unwrapping it. I was so pleased, I immediately placed another order for plants that were unavailable at another mail order. Their prices are high in comparison to their nearest competitors but it's worth it to get a hard to find plant. I really only purchased from PDN what I couldn't find elsewhere but I'm definitely glad I did purchase from them :)

Positive sehanley
(5 reviews)
On Feb 7, 2014, sehanley Rancho Cucamonga, CA wrote:

I've only placed one order with Plant Delights, and it was initially a bit rocky, but I am so immensely impressed with the quality of their plants and their customer service that I believe the positive rating is well-deserved.

For the sake of transparency, I should admit that I've never really been a fan of the infamous Plant Delights catalog covers, or their "colorful" plant descriptions (the domestic violence one springs, violently, to mind). The "helpful" instructions on how to conduct oneself as a customer are glib, condescending, and a little too pleased with themselves. The website (though recently lightly re-designed / re-formatted, making things somewhat easier to read) is a lesson in poor design and amateur coding. Photographs are mangled, poorly-lit, and laughably edited.

None of this really matters to me. They offer plants I can't get anywhere else, and their reputation for gargantuan, healthy specimens at reasonable prices makes up for any distaste I might have for some of their "hilarious" marketing "quirks."

I kept minimalist for my first order--again, a bit wary of those instructions--and limited it to three plants. My order was confirmed and processed promptly. A third e-mail confirmed shipment, with a helpful tracking number attached. The day it was set to arrive, I received on my door a form from my local ag commissioner's office: the shipment had been seized, suspected of harboring delinquent, out-of-state live pests. In addition, the package itself was rejected for delivery by the California FDA because accompanying certification stamps were illegible. It was with a touch of trepidation that I phoned Plant Delights to inform them of the problem.

To reiterate, their customer service is superb. I was immediately in touch with the manager of the customer service and shipping department. She assured me that Plant Delights acts in accordance with the North Carolina Department of Agriculture protocols concerning pests and quarantines and that orders sent to California are packaged and treated according to prevailing inter- and intra-state regulations. She followed up our phone conversation with an e-mail, restating this information with greater detail, and contacted me again when she got word from California quarantine officers concerning the insect found with my order. The insect turned out to be benign and was probably associated with one of the three species I had ordered. Plant Delights' on-site pathologist and nursery manager suggested to her that I might prefer to select an alternative to this plant, whereupon they would ship a replica of my order immediately. I did so, she overnighted me that order, and it arrived in excellent condition. In addition, and to prevent a potential problem with their printed certification stamps, a full size copy of their certification was included in a pouch glued onto the outside of the box along with my invoice.

Throughout this experience, the manager was polite, informative, and helpful. We exchanged a number of e-mails, sometimes overlapping, but she sorted out any potential confusion, and was concise and detailed throughout, quick to return e-mails. Although I missed two of her phone calls, she phoned me to expedite the second order and e-mailed again following delivery to ensure that my order was in good condition and that I was satisfied.

The plants I ordered are thriving. I wouldn't hesitate to order from Plant Delights again, catalog be damned.

Positive yehudith
(6 reviews)
On Oct 16, 2013, yehudith silver spring, MD (Zone 7a) wrote:

Last night I received my first ever order from PDN. The only negative thing I can say about it was a nasty comment from my husband about my plant buying habits. As I pulled one plant after the other out of a box that I just knew was too big for the number of plants I ordered I just kept saying "Oh my, Oh my!" When they were unwrapped they were beyond gorgeous! They were huge!! They were green!! They were so beautiful it brought tears to my eyes!! Yes they are a bit pricey for mail order but "Oh my!!!!" A botanist friend came over and she just kept ooo'ing and aahh'ing over them. PDN you've not only earned a place in my heart you have a place in my favorites list as well. PDN, well done!

Positive goodgrowing
(4 reviews)
On Aug 5, 2013, goodgrowing Dexter, MO wrote:

I placed my first order with Plant Delights this Spring and it was a resounding success. The plants arrived in near perfect condition and very well packed. One of the two raspberry hibiscus I ordered arrived with a broken stem; I called and was assured it would throw up another within a couple of weeks. I did and both are already blooming and 4 feet tall. I was assured they probably wouldn't bloom until next year. These people are very knowledgeable and super to work with. I can't wait to order more treasures next year.

Positive trackinsand
(47 reviews)
On Jun 14, 2013, trackinsand mid central, FL (Zone 9a) wrote:

Posted on May 10, 2012, updated June 14, 2013
Posted on September 7, 2006, updated May 10, 2012
i just received my plants today. i think this is my 3rd or 4th order from PDN. they are terriific. their selection is awesome, communication is first rate, they ship right on time (your choice of dates) and i love how they package with the shredded paper. i also get a kick out of the box itself. it says, "help, let us out of here". best of all, of course, are the plants themselves, big and healthy. thanks to all of you at PDN....a job well done.

On April 1st, 2009, trackinsand added the following:

just received another order today (april 1, 09) and as always, they are big, fat, healthy, happy plants. always a great experience!
On May 10th, 2012, trackinsand added the following:

just received an order and the entire transaction was perfection. why oh why can't other companies pack plants like PD? love that the peanuts are gone and love the paper "netting" stuff.
i shall return!
On June 14th, 2013, trackinsand added the following:

received four Hedychium recently and they were huge and very well rooted. this order completes my plant purchases for the year....what? did i say that? lol
Positive spinnerama
(6 reviews)
On May 25, 2013, spinnerama Chicago, IL wrote:

I have been ordering from Plant Delights for years and have always been extremely happy with both the quality of their plants and their customer service. I just received a shipment of 8 Colocasias and was amazed at the way they were packed: Filler of shredded newspaper, then a wrapper of tissue paper, then an outer wrap of some sort of stretchy material that was definitely high-tech. The box itself was padded with huge bubble cells, no horrid styrofoam peanuts or other messy stuff. The delicate plants--which were huge, by the way--arrived in perfect condition, without a single damaged leaf. I love this company so much that we're going to spend our anniversary visiting them and their botanic garden in July during their 'open days'...all the way from Chicago!

Positive BobPlant
(12 reviews)
On May 23, 2013, BobPlant Melrose, MA wrote:

Bought plants several times from this company. This time I purchased several hellebores. Phenomenal plants - large and healthy - all doing well. I high;y recommend this company.

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