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Comments regarding High Country Roses

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  Feedback History and Summary  
110 positives
9 neutrals
3 negatives


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Positive musaboru
(25 reviews)
On Apr 18, 2012, musaboru (Zone 9b) wrote:

Just received my order for Rose de Rescht and Sweet Chariot. Both were very healthy band-size plants. The 'Sweet Chariot' had two opened flowers and were so fragrant they knocked my socks off as soon I as lifted open the tabs of the box.

Shipping was very reasonably priced. Packaging was good.

I would definitely order from High Country Roses again.

Positive Ispahan
(55 reviews)
On Mar 31, 2012, Ispahan Chicago, IL (Zone 6a) wrote:

Posted on November 29, 2011, updated March 31, 2012
I received excellent quality roses from this company earlier this fall. Plants were well packed and much larger than I expected given the size of the pots. I appreciate High Country Roses' thoughtful selection of varieties, as well as their candid remarks about hardiness and garden performance. I can't wait to see how my new roses will survive the winter and watch them grow up to be beautiful, hardy flowering shrubs. I would definitely order from them again.

On March 31st, 2012, Ispahan added the following:

All of my roses from High Country survived the winter beautifully, and they are much more vigorous than roses ordered from other rose nurseries last fall.

Next time I need more roses for the garden, I will turn to High Country first!
Positive Sandwichkatexan
(11 reviews)
On Dec 6, 2011, Sandwichkatexan Copperas Cove, TX wrote:

A excellent company for roses ! I messed up however year before last by placing all of their Knock out roses on hold and forgetting the card I had placed them on reserve with was not yet activated . I was mortified with embarrassment . I plan to order from them again and hope I am not blacklisted . However the roses I do have from them are all huge and thriving !

Positive Kandi7
(13 reviews)
On Oct 13, 2011, Kandi7 Tekamah, NE wrote:

nice mail order nursery, prompt, well-packaged, healthy roses, and great customer service - what more could you ask for?

Positive Gabrielle
(28 reviews)
On Jul 22, 2011, Gabrielle (Zone 5a) wrote:

I ordered ĎTess Of The DíUrbervillesí and it arrived ready to thrive. I was delighted to even get blooms the first year!

Positive strawberryhill
(4 reviews)
On Jul 21, 2011, strawberryhill 5a, IL wrote:

Posted on July 6, 2011, updated July 21, 2011
I ordered 5 roses from High Country in the heat of June. The roses arrived lush and healthy, with buds. I got 4 fragrant blossoms right away. Pat Austin rose came out pink (some other English rose), rather than orange. I called the company, and they promptly guarantee that they will send me a Pat Austin ASAP. I'm happy with their service.

High country Rose website is the easiest to use, and the photos of the roses are more accurate than other website (I appreciate their honesty). Abraham Darby is correctly shown on their website as faded, almost white color, with a tinge of salmon - which is exactly what I saw at Cantigny rose garden in the spring.

On July 21st, 2011, strawberryhill added the following:

High Country sent me a FREE Pat Austin, along with William Shakespeare 2000 that I paid for. They came one foot tall, green, lush, and full with buds on the hottest day of July. Pat Austin gave me a giant 4" blossom, William Shakespeare gave me a smaller but intense fragrant bloom.

The other five roses which came last month are doing well with at least a dozen buds on them. I paid $101 for those five, and they came with deeper root system than the gallon-size roses elsewhere. It was a good deal. I'm very happy with High Country quality and the prompt service.

If you want big roses fast and at any time of the year, High Country is the best place.

Positive WeeklyWeeder
(16 reviews)
On Jun 25, 2011, WeeklyWeeder Polson, MT (Zone 5b) wrote:

Received a very nice New Dawn Climbing rose and expect that it will do very well. I did pay attention to the hardening-off instructions and think that will help the rose get established nicely.
Rosemary was lovely to speak with on the phone and the packing and shipping was excellent.
I am really looking forward to the 'Quadra' rose in the fall to add to my garden.
Thanks for a pleasant shopping experience and the high-quality stock.
C. Paris

Positive sagebird
(5 reviews)
On May 19, 2011, sagebird Laramie, WY wrote:

GREAT, Well grown roses looking very healthy, well wrapped and packaged, Terrific . Will order again.

Positive jab91864
(7 reviews)
On May 8, 2011, jab91864 Northern Michigan, MI (Zone 5a) wrote:

This was my first time ordering from HCR and would definitely order from again.

Very pleased with the size and the health of my plants on arrival.

I ordered the following:
Polareis (Polar Ice),
Martin Frobisher
Moje Hammarberg
Rosa rugosa rubra

Positive odeymail
(13 reviews)
On Apr 30, 2011, odeymail Ormond Beach, FL wrote:

This was my first order from High Country Roses. The lady who I spoke with on the phone was very nice. They had notified me that Tuscany Superb rose was in ( that I had been on a special waiting list for )and ready to be shipped to me. It was sent out quickly and arrived in just a couple days priority mail. The rose plant is very healthy, well packed, they had sent me a tracking number and ship notice too. I am thrilled that it has several buds on it. Very healthy plant. Very pleased with this company. Thanks for a great ordering experience would recommend them.

Positive Plantsman06
(1 review)
On Mar 2, 2011, Plantsman06 Portland, OR wrote:

I just received my first rose order from this company. The order was shipped on the date promised, was well packed and packaged using recyled newspapers and shredded paper. The plants are well grown in "nursery quarts" and of nice size (approx. ~6" X ~8"). The planting medium is light and fluffy which is good for shipping weight, but I am having them repotted into a heavier planting mix to grow on just a bit before they go into the gardens.

This has been overall a good experience for me.

Positive anelson77
(4 reviews)
On Feb 9, 2011, anelson77 Seattle, WA wrote:

My roses arrived promptly and were carefully packed and in good condition. The prices were very reasonable.

Positive terri_emory
(6 reviews)
On Nov 5, 2010, terri_emory Alba, TX (Zone 8a) wrote:

This was my first time ordering from HCR and I will order again. I ordered three Lilian Austins from the sale list and I ordered late in the year. The roses shipped right away and arrived in very good order! Good value for the price and own root, too! They confirmed my order immediately and sent a ship notice via e-mail. For being so late in the year the roses look very healthy and the stems are good and green with good root support and no breakage. Can't ask for more!

Positive deereyebrow
(10 reviews)
On Jul 23, 2010, deereyebrow Black Hawk, SD wrote:

They have a very nice rose collection. My order of roses arrived big and healthy, and the shipping charge is very reasonable. Very fast, too. I will order again next spring.

Positive sassy4u
(4 reviews)
On May 19, 2010, sassy4u Washington, UT wrote:

Wow fast shipping. I recieved my rose the same week I bought it!!! The rose was in great condition. I would highly recommend going through this company for fast shipping and good quality roses!!

Positive rogg11
(1 review)
On May 14, 2010, rogg11 El Sobrante, CA wrote:

I give High Country roses my highest recommendation and I will definitely be ordering from them again. I ordered three roses Darwin's enigma, Charles de Mills and Frances Lester. When I called HCR, the staff was able to tell me approximately when they would arrive. The plants were at my house precisely on Wednesday just as HCR said they would be.
The plants were in very good shape, soil in the containers was moist and leaves and buds were well hydrated. They went in ground within two days.
The plants are now thriving in my backyard-I am very pleased with the new addition to my Garden ...Thank you Very Much High Country Roses. Fred Andres, Northern California

Positive dwc47
(14 reviews)
On May 6, 2010, dwc47 Chattanooga, TN (Zone 7b) wrote:

I only ordered one rose, but it was healthy and well-rooted. Packing was good, and shipment took place on the promised date. Add them to your list for rose sources.

Positive aimeej
(11 reviews)
On Mar 1, 2010, aimeej Albuquerque, NM wrote:

Every rose I have received from High Country Roses has been large, well rooted and very healthy. I would recommend them to anyone and everyone.

Positive cattjovi
(15 reviews)
On Oct 7, 2009, cattjovi Richmond Hill, GA wrote:

Just received my first order from High Country Roses and it won't be my last. Largest bands ever. So impress with this company. Great roses and the packing of the roses was top notch. Highly recommend this company.

Positive davis1676
(20 reviews)
On Oct 3, 2009, davis1676 Disputanta, VA (Zone 7a) wrote:

I received 11 large & healthy roses from High Country Roses. They were packaged well, arrived in a timely manner & the company has been very helpful to deal with. I look forward to buying more roses from them next year!

Positive divvajacko
(40 reviews)
On May 20, 2009, divvajacko Hinckley, OH (Zone 6a) wrote:

Great products. This is the third order I've had with them.

I ordered Europeana and Graham Stuart Thomas. Great out of the box. I'm looking forward to planting them.

I still have Queen Elizabeth that I ordered 5 years ago. It is one of my strongest growers.

I'd buy again.

Positive RhiannonBGKy
(2 reviews)
On May 11, 2009, RhiannonBGKy Sidney, MT (Zone 3a) wrote:

I ordered 3 zone 2 roses on April 30 and receive them on May 7. They were well packed and still moist, truely great specimens. I received prompt email corresondence and payment was credited on email receipt of shipment. I couldn't ask for better service. I will definitly order from them again

Positive trospero
(20 reviews)
On Apr 3, 2009, trospero Corvallis, OR wrote:

Excellent mail order nursery. Customer service was very competent and polite and I was able to complete the order by phone in about 2 minutes. The rose was shipped in a matter of a couple of days and it arrived within 5 days of placing the order. The rose was an excellent specimen in ideal condition. Not a bruised leaf anywhere. Five stars out of five. Highly recommended.

Positive Marisa_K
(2 reviews)
On Dec 23, 2008, Marisa_K Lincoln, CA (Zone 8b) wrote:

I've ordered from this nursery more than once, buying roses for myself in northern California and my mom in southern Oregon. All of our roses are doing extremely well. The bands arrived securely packed and still moist with no damage to the plants. My Mutabilis has bloomed nonstop, every month, for the last two years...but the one that blows me away is Great Western (a Bourbon). It arrived as a band-sized sprig around the first of May. By September, it had grown into a fountain of eight-foot tall canes. I've never seen anything like it. The plant is massive. It boggles my mind to think of the little twig I planted in May growing eight feet in three months. I can't wait to see it in bloom!

Every rose I've purchased from High Country Roses has succeeded. I've been very pleased with their quality, prices, prompt replies to questions, and the number of old garden varieties they carry.

Positive shauss
(6 reviews)
On Oct 19, 2008, shauss wrote:

Since High Country Roses had such good feedback, I decided to give them a try during a fall sale. I ordered 3 roses, and wished I had ordered more! They were beautiful little plants--larger than the typical bands I've received from other mail order own-root rose companies, and very healthy. Their regular prices look like they run a little more than some others charge for band-sized plants, but the larger plants are worth that slightly higher price. They also have some of the better shipping rates around, which can make up for the difference in the price of the plants, and you get a bigger plant, too. I wish their selection of OGRs was larger, but with all the other roses they offer, they should have something for everyone. A nice selection of species roses, too.

Positive tiffanyhenschel
(1 review)
On Sep 23, 2008, tiffanyhenschel Anna, TX wrote:

I am unexpectedly disappointed in the service I have received from this company. I recently placed a large order, and I chose High Country Roses specifically because of the positive feedback and comments about them on this forum. This high level of service is not what I have experienced with them, however. I have two complaints, and they have not responded to either issue.

#1 Their website clearly states that my account would be billed when the roses shipped, but they billed me four days early--resulting in overdraft charges at my bank. I did not really expect a refund from them, but they did not even respond to my email with an explanation or an apology.

#2 I ordered seven different kinds of roses at three to six roses each (almost 40 roses total.) I know I ordered sale roses, so I was OK with the fact that some of them only had one or two canes. I was not expecting the top of the line quality. Two of the kinds I received were just plain not healthy, though--leaves yellowed and spotted. Even after several days of intensive care, they are not recovering from shipping like the others. I contacted customer service and told them how happy I was with part of my order but that I had a problem with another part. Again, they did not even respond to my complaint.

I am disappointed.

On September 24th, 2008, tiffanyhenschel changed the rating from negative to positive and added the following:

Thank you for addressing my issues. I do not know why I did not receive your initial emails, but I did receive the one you sent when you responded to this webpage. I am satisfied with the way things have been resolved. I have a pending order for October that I was going to cancel, but I will keep the order now. Thank you.
On Sep 23, 2008, High Country Roses responded with:


On Sep 24, 2008 7:24 AM, High Country Roses added:

We are very sorry that you had an unsatisfactory experience with our company and agree that your concerns are justified. We have received your email messages and so have replied via email as well, but it is possible that you did not receive our messages, as some spam filters do not allow them to go through. We did send a note of apology the day after we received your message, but apparently it did not reach you. We also received a note from you Monday afternoon, September 22nd, and sent a response to you Tuesday morning, September 23rd.

We appreciate your order and do want to address your complaints and do our best to justify and remedy the situation.

Our website and catalog state that a customerís credit card will not be charged when the order is placed, but rather at the time of shipping when the order is finalized. We have changed the wording on our website so that our customers are informed that they will be charged 1 to 2 business days prior to shipping. We do this so that if there are any problems with the card (address changes, expiration date changes, etc.) then we have time to contact our customers and still ship the roses on their scheduled ship date. This means that if a shipment is scheduled to go out on Monday, we charge the card on the preceding Thursday or Friday. We regret that our previous wording caused you to incur an overdraft charge and will reimburse you for that charge.

Your second concern is also valid, and has to do with our local weather, more than the health of the roses. We had several mornings with frost in early September and our nighttime temperatures have been in the 30ís. Some rose varieties respond more quickly to temperature changes than others, and the roses you are unhappy with are in the process of losing their leaves for winter. We would like for you to plant them as you would other roses and allow them to complete their natural dormant period. It may be spring before they grow new leaves, though in Texas they may re-leaf more quickly. If they do not grow out by spring, please contact us and we will issue you a credit.

We will be happy to call you about the order, especially if our email messages are not reaching you. Please let us know the best way to contact you about your concerns and we will do our best to insure your satisfaction.

Heather Campbell

Positive baeger
(3 reviews)
On Aug 19, 2008, baeger Rumford, RI wrote:

I ordered several roses at the end of May. They were well packed, well rooted and quite vigorous. I would definitely recommend them and plan on ordering more next year.

Positive Cynara
(2 reviews)
On Jul 11, 2008, Cynara Champaign, IL (Zone 6a) wrote:

I have ordered three roses from High Country. The roses were healthy, large for own-root stock, and established well. Service was excellent, even though I changed my mind.

One thing I should note, although it's not as bad as it sounds. The "Mme Isaac Pereire" I received definitely has rose mosaic virus. That's not a huge deal -- a lot of roses have it, it's not fatal, and it doesn't normally infect your other roses. But it's a detail that could be improved -- virus-free stock is available.


On Jul 11, 2008, High Country Roses responded with:


On Jul 17, 2008 8:57 AM, High Country Roses added:

Thank you for your nice comments about our roses and service.
I'm concerned, though, about the mention of rose mosaic virus on a rose you received. We have not seen any evidence of the virus on our 'Mme Isaac Pereire' stock plants or in any of the young plants we ship out. We have participated in Dr. Manner's program with some of our varieties and work hard to make sure our plants are virus free. If there is a problem with a rose, please contact us directly and we will try to rectify the situation.
Sincerely, Heather Campbell"

Positive JerseyWendy
(5 reviews)
On Jul 9, 2008, JerseyWendy Howell, NJ (Zone 6b) wrote:

This was my first time ordering from High Country Roses, and I am thoroughly impressed. I had been looking for an antique rose, "Mme. Isaac Pereire" to be exact, and saw that High Country Roses were offering it Once I placed my order, I was quickly notified by email that my order was received and the date the rose would be shipped. Sure enough, 2 days after the shipping date she arrived safe and sound. MUCH bigger than I had anticipated, very healthy, and still moist. The packing was superb as well.

I will definitely order from them again.


Positive GophersLoveMe
(1 review)
On Jun 22, 2008, GophersLoveMe La Habra, CA wrote:

This is the first time I've ordered from High Country Roses. I don't know where to start with the compliments, customer service or the roses I received? High marks to both. 35 roses, excellent "careful" packing and all were green, healthy, one with an open flower! and several other plants loaded with buds. I am thrilled.

Positive mwitthoft
(4 reviews)
On Apr 28, 2008, mwitthoft Austin, TX wrote:

High Country Roses was friendly and helpful in choosing varieties for my climate, location, and preferences. The plants arrived in excellent condition. It is now a year since I planted them and they are extremely healthy and robust, and blooming profusely.

(2 reviews)
On Nov 18, 2007, MUDCATSLIM Chesapeake, VA (Zone 7a) wrote:

I was pleased with the plants I purchased. The roses were packed well without a lot of dirt spilling around in the container they came shipped in. They were also still fairly well hydrated despite being shipped all the way from Utah to Virginia. That is a long distance for a plant to be kept in a dark dry box. They had some mildew and black spot but that is to be expected. They did very well , none died and they were planted later in the spring than I would have liked. They did so well in fact, I had to remove a few and give them away . I over ordered not really thinking about the space they would take up. Those plants are doing well for the new owner. Maybe this company isn't as well known as some of the others but don't let that put you off. The plants are usually healthy and thrive once in the garden. At least that has been my experience , taken with a grain of salt of course.

Positive karenann7
(2 reviews)
On Nov 14, 2007, karenann7 Millersburg, OH wrote:

High Country Roses really impressed me with the health and quality of their plants. Their roses are by far the most vigorous I have purchased from any nursery. Some of the roses arrived blooming and/or in bud and they continued to thrive. High Country Roses has a very good selection. I hope they will continue to increase their rose offerings. Customer service is excellent.

Positive eplutko
(3 reviews)
On Nov 7, 2007, eplutko Baudette, MN wrote:

Ordered from High Country Roses twice. Roses were delivered quickly. I am pleased with their roses.

Positive Len123
(5 reviews)
On Sep 27, 2007, Len123 Adrian, MO (Zone 6a) wrote:

excellent source for roses. roses are top notch, and best of all are the shipping rates, very reasonable.

On April 13th, 2008, Len123 added the following:

received order for spring 34 roses and look as good as last fall's roses. all of the fall planted roses from this vendor survived winter. Roses are 8"-24" tall. Very good size and healthy.
On April 13th, 2008, Len123 added the following:

received order for spring 34 roses and look as good as last fall's roses. all of the fall planted roses from this vendor survived winter. Roses are 8"-24" tall. Very good size and healthy.
Positive bonniekao
(2 reviews)
On Aug 29, 2007, bonniekao Milpitas, CA wrote:

I ordered two roses from High Country Roses.
They both arrived at the exact day I expected (2 days after placing order) .
Both arrived in good condition,
though one with some leaves "wrinkled" because of the wrapping, it recovers quite well next morning.
To my amazement, one of the two roses I ordered comes with some buds already!
They both look healthy and now are growing well in my garden.
The customer service is terrific!
They are very patient to answer my questions and give me very helpful advices concerning growing roses.
The shipping fee is reasonable too.
This is a highly recommended online nursery!

Positive Dan1465
(8 reviews)
On Jul 11, 2007, Dan1465 Northfield, NJ wrote:

Last year I ordered from them and was very happy. This year, once again I'm even happier. Their Customer support is excellent, very helpful and accommodating. The 3 Roses I ordered all arrived very well packaged and were very healthy. I'm going to order from them again in the spring. What a pleasure.

Positive floria
(26 reviews)
On May 9, 2007, floria Athens, GA (Zone 8a) wrote:

I ordered 3 roses from this company last fall. Not only did the roses arrive in great shape, but they survived the crazy winter we had in Pennsylvania. They started growing in January, then got hit by an extended frost in early March. They are doing well now, and I honestly believe that this is due not to my beginner skills, but to the quality of plants this company is selling.

On September 16th, 2009, floria added the following:

Over 25 roses which I ordered from this company in 2007-2009 are thriving. They grow very fast and and are very healthy. In my experience, the company makes sure that the roses are in good shape for shipping: 3 out of the 14 ordered this spring were delayed - they came only now, but what a pleasure to unpack and see how healthy and large (1-2' tall) they are. I will definitely order again.
Positive sayma
(5 reviews)
On Mar 10, 2007, sayma Tujunga, CA wrote:

I ordered one Tamora rose in February ( a little early for own root roses in some areas). It arrived this week and it looks good so far, already growing new leaves.

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