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|On Aug 31, 2017, Canarykeeper Menlo, IA wrote:
Posted on August 31, 2017, updated August 31, 2017
On May 30th, 2017, Canarykeeper changed the rating from neutral to positive and added the following:
Was able to make contact, so looks like everything is in order here.
On August 31st, 2017, Canarykeeper changed the rating from positive to negative and added the following:
Purchased 1 Madame Pierre Oger rose in 2016. Following spring, I reported it dead within 1 years time (they say they give 1 year guarantee). 2 months passed with no response. Sent yet another email requesting a replacement or refund, and still NO RESPONSE. Terrible way to treat a repeat customer of several years. Will no longer do business with.
On August 31st, 2017, Canarykeeper changed the rating from negative to neutral and added the following:
Company called and stated they would replace the rose in 2018 April. Will update this post to positive when it is received. Glad they made contact, and I accept their apology for the miscommunication.
|On May 24, 2017, fleursuzie Dublin, GA wrote:
Well, I'm not exactly sure what to think.
|On Mar 16, 2016, Blutsauger Midland, TX wrote:
Posted on March 15, 2015, updated March 16, 2016
On March 16th, 2016, Blutsauger changed the rating from positive to neutral and added the following:
I recently ordered Peace Rose , Zephrine Drouhin , Golden Celebration , and Miniature Sweet Chariot roses from High Country Roses this February 4 , 2016. The Miniature Sweet Chariot is in a better condition than the rest , and was already in bud , in spite of just putting out leaves coming out of dormancy. The other roses were really small , and the Peace and Zephrine Drouhin are very small and scrawny looking. They are still struggling at this point , but the Golden Celebration is looking much better.
I am still pleased with the customer service because the owner sent an e - mail with a tracking number , other than the confirmation e - mail that is given when the purchase was made. The tracking number of the plants provides peace of mind to customers , knowing what is going on with their order. The plants arrived in time as well. Hope the Peace and Zephrine Drouhin do better soon.
|On Mar 28, 2015, love4garden Springfield, VA wrote:
This is the first time I ordered roses online. I go with this company after I read all of those positive reviews for this company through Dave's garden's.
On Mar 28, 2015, High Country Roses responded with:
"On Mar 30, 2015 10:13 AM, High Country Roses responded with:
Hi love4garden -
|On Jun 19, 2012, hhong3138 Elgin, TX (Zone 8b) wrote:
I bought 7 rose plants from high country rose. The communication is good, but the plants are so small and not worth the price they charged for. The gold busch was tiny!
On Jun 19, 2012, High Country Roses responded with:
"On Jun 20, 2012 9:52 PM, High Country Roses responded with:
I'm also sorry to hear you were disappointed with the size of your roses. Own root roses do start small, but typically really take off once in the ground. (Own root roses usually catch up to the size of grafted roses within two or three years, and then are healthier.) If your roses do not take off or you find that they aren't thriving, please let me know and I'll be glad to offer replacements. Our goal is to ensure that you are satisfied with your purchase and will have healthy roses to enjoy for years to come.
|On Jun 7, 2012, wildtype Mason, MI wrote:
I ordered "new dawn" and "white dawn" roses from high country because i was unable to find them locally. The plants were shipped in good time and are healthy, but are also quite small for the money.
On Jun 7, 2012, High Country Roses responded with:
"On Jun 20, 2012 9:50 PM, High Country Roses responded with:
I'm so sorry to hear you were disappointed with the size of your roses. Own root roses do start small, but typically really take off once in the ground. (Own root roses usually catch up to the size of grafted roses within two or three years, and then are healthier.) If your roses do not take off or you find that they aren't thriving, please let me know and I'll be glad to offer replacements. Our goal is to ensure that you are satisfied with your purchase and will have healthy roses to enjoy for years to come.
|On May 27, 2009, kentstar Ravenna, OH (Zone 5b) wrote:
I wanted to try High Country Roses, because I needed very cold hardy plants and because of all the positive feedback. I ordered Ramblin' Red and Iceberg. Both were received ok but they looked wilty and drooping. Iceberg I gave to my neighbor. Maybe she can get it to do better. Ramblin' Red I went ahead and planted as soon as I got it and it never has gotten better. It is going downhill, yellow leaves (the ones that haven't fallen off) and still very small no growth at all. I am not very pleased. I had contacted them through email and haven't heard anything yet. I hope this post reaches them then. I have hopes that somehow RR will pick back up but I have my doubts. I don't know if I will be back. I'll have to wait and see if they contact me about RR rose or if the rose picks back up. More later...
On May 30th, 2009, kentstar changed the rating from neutral to negative and added the following:
The company did call in response to my email, and said that they sent an email themselves, and were surprised that I didn't receive their email. Basically they said that I shouldn't have planted it right away and it is probably in transplant shock. So basically, they say it's my fault. That may or may not be, but no offer to refund or replace was ever made! I was told to give it 3 to 4 weeks and see if it improves. So far it is STILL going downhill! I have hope still, but... If it doesn't improve in 3 to 4 weeks I probably won't order there again, my fault or no. If someone takes the time to email you AND talk on the phone, you should do what you can to rectify the situation and keep your customers. Now, if I do call in 4 weeks with a dead rose, what then? I must have done something wrong to kill the rose. Oh well, live and learn I guess.
On August 15th, 2009, kentstar changed the rating from negative to neutral and added the following:
Sorry I took so long to respond. I don't get on too often. I will change the rating to neutral, because of two things. I did get the refund, thankyou, and a lot of it was probably my fault anyways. I should have let the rose rest upon arrival for a few days. I bought it late in the season, and was in a hurry to get it in the ground to develop a root system.
However, even after a month and a half to two months, the rose never recovered and just went downhill. It is dead now, unfortunately. This experience taught me one thing, get the rose in the ground earlier in the season, and after having some time to adjust.
On May 27, 2009, High Country Roses responded with:
"On May 31, 2009 8:20 AM, High Country Roses responded with:
We try very hard to ensure our customers' satisfaction and want your experience with our company to be a positive one. We also hope that the rose will thrive after it is better established in the ground.
On Jun 23, 2009 11:22 AM, High Country Roses added:
As some time has passed, we would appreciate an update on the status of the rose and would like to know if it is still alive. You should have received your refund, but if there is a problem, let us know.
|On Nov 11, 2004, Cottage_Rose (Zone 5b) wrote:
I wasn't highly impressed with their roses quality upon arrival but they have done fairly well. They were planted during the heat of summer so next year will reveal more.
|On Jul 1, 1997, ninagabel wrote:
Roses grown on own rootstalk, prices seem reasonable if quality is good. Catalog doesn't have pictures, but good descriptions; beautiful catalogs don't always make for good roses in my experience.