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|On Jun 5, 2014, robeezee3 Millstone Township, NJ (Zone 6a) wrote:
Posted on May 27, 2014, updated June 5, 2014
On May 27th, 2014, robeezee3 added the following:
I ordered some lily bulbs this spring (2014). When they didn't arrive as instructed (ASAP, since these bulbs should be planted in cool weather), I emailed them to ask when they were planning on shipping them. No reply.
I then phoned them and a representative indicated that the shipment was delayed due to the unusually cold weather on the east coast. I reminder her that orders containing only bulbs should not be held up, waiting for warmer weather, but she seemed more like a recording than a person.
When the bulbs arrived, they were in various states of hydration. In the case of one type of bulb, which is not supposed to be allowed to EVER dry out, the two bulbs that were shipped were bone dry. Other bulbs were shipped in a reasonably moist medium of shredded newspaper.
I will avoid White Flower Farms in the future - they have obviously become a victim of their own success and are no longer competent plantsmen.
On June 5th, 2014, robeezee3 added the following:
Does WFF's comment (the same one over and over again in response to negative reviews) sound as lame to you as it does to me?
While I appreciate the offer of credit for the materials that did not work out, any gardener will tell you that once the season for a planting a particular thing passes, all of the credit in the world does not compensate for the negative experience. Care taken at WFF would be more appropriate than a Customer Service Manager that is seemingly unable to keep up with the complaints that originate from an operation that has poor quality control.
On Jun 5, 2014, White Flower Farm responded with:
"On May 28, 2014 12:23 PM, White Flower Farm responded with:
I am sorry to learn you were not pleased with the delivery time of your shipment or the quality of the bulbs received. We guarantee all of our products for your complete satisfaction. Please contact Customer Service regarding compensation:
On Jun 6, 2014 10:11 AM, White Flower Farm added:
|On May 22, 2014, stanlesmith Plover, WI wrote:
Posted on August 22, 2010, updated May 22, 2014
On May 22nd, 2014, stanlesmith changed the rating from neutral to negative and added the following:
I never did see anything of the astilboides, never heard anything back from the company either. This year I forgot I had orderd the Astilboides so I ordered another. It looks okay, but I will wait and see. I also ordered a Kalmia Mountain laurel. The plant looked fine, but when I took it out of the pot it was horribly rootbound! I had to soak it for 45 minutes before I could even begin to scratch up the sides and loosen the roots. I don't hold out much hope for the plant. On top of that, it was a week from the "shipped" e-mail to when the package arrived at my home. A week bouncing around in a box and not getting watered. WFF USED to be quality company, I don't know what happened but from now on I'm recycling their catalog without even looking at it.
On May 22, 2014, White Flower Farm responded with:
"On May 24, 2014 9:28 AM, White Flower Farm responded with:
I am sorry to learn the you were not pleased with the overall condition of the Kalmia. All of our perennial plant material is guaranteed for one year from the time of arrival.
|On May 22, 2014, lovetogarden32 hartford,
United States wrote:
Read all the reviews and decided to order anyway.. I usually buy locally but this time I tried mail order. I usually don't leave feedback but wanted to give this company a high five!
On May 22, 2014, White Flower Farm responded with:
"On May 22, 2014 12:04 PM, White Flower Farm responded with:
Thank you for your feedback. Feel free to take pictures of your tomatoes & vegetables at harvest time & post them with a review on our website at http://www.whiteflowerfarm.com. We appreciate your business.
|On May 22, 2014, Tulip32 Chevy Chase, MD wrote:
Should have listened to other reviewers, lesson learned! Dealing with White Flower Farm has been a nightmare from beginning to end. My order was "in process" for much longer than I thought it should have been, my three e-mails and two phone calls were never responded to (its been 22 days!), and when my order did arrive three of the plants look like they won't make it.
On May 22, 2014, White Flower Farm responded with:
"On May 22, 2014 10:51 AM, White Flower Farm responded with:
|On May 19, 2014, Lazydaisy153 Lilburn, GA wrote:
I place an order with White Flower Farm on 5/9/2014. It was for the Dawn to Dusk Collection. When it arrived, I immediately noticed that I was sent the wrong rose. I called Customer Service and spoke with Carol Ann. She was apologetic about the wrong product. She informed me that I should have been called by Shipping and told that they did not have this particular rose in stock. She went out of her way to track down an acceptable substitute for me. Carol Ann shows exceptional customer service .
On May 19, 2014, White Flower Farm responded with:
"On May 21, 2014 9:54 AM, White Flower Farm responded with:
Thank you for your positive feedback. I will share this kind post with Carol Ann.
|On May 7, 2014, migmoore Bloomington, IN wrote:
From looking at their web pages, one would assume that customer service is a priority. Apparently that is not the case, at least not with respect to their online ordering and communication. I placed an order for items scheduled to arrive for my zone. I've sent three email messages inquiring about the status of my order and when I might expect it to ship. I've received no response from this business...not even an automated message indicating my message had been received.The online chat function? It sends you right to email. So here's my issue, yes I could call them but if I wanted to interact with someone on the phone, I would have placed my order that way in the first place. Being mindful that there are/could be a handful of reasons why a person would not call (schedule, hearing impairment, ease of shopping, etc). If a business is going to offer online shopping, they need to provide the additional follow up support if in fact they truly value customer service. So my advice, order elsewhere if you are online shopper. Communication is nonexistent , anything but good customer service.
On May 7, 2014, White Flower Farm responded with:
"On May 7, 2014 3:36 PM, White Flower Farm responded with:
I am sorry to learn you have not received a response to the emails you have sent. We work diligently to respond to customer emails in a timely fashion and customers can respond to the following email addresses:
|On Apr 1, 2014, myrelle22 Belton, TX wrote:
This is the second time I have ordered from White Flower Farm. Both times my order was received in great condition. I was leery of ordering potted plants to be shipped, but they did an outstanding job. The plants arrived in perfect condition. I gave them a little water and they perked right up. I highly recommend this company.
|On Mar 14, 2014, ScienceChick The Colony, TX (Zone 8a) wrote:
Ordered amaryllis bulbs - both potted and unpotted - for Christmas. They arrived on the third day of a five day ice storm (unusual for Texas). Sadly, they must have been frozen or nearly frozen at some point because all the bulbs rotted.
|On Feb 17, 2014, caltgarden Burlingame, CA wrote:
I sent a message (with a picture) 2 weeks ago about Order#03966072. I ordered 3 amaryllis tres chic bulbs - I bloomed, 1 had 1 bud and grew to 5" tall, 1 never sprouted. All 3 were in the same white bowl.
On Feb 17, 2014, White Flower Farm responded with:
"On Feb 20, 2014 11:34 AM, White Flower Farm responded with:
I apologize that you did not receive a response to your email. I have checked your order history and it appears we didn't receive your original email. I do show that a customer service representative corresponded with you on Monday 2//17/14 and refunded your order in full as we do not have Tres Chic bulbs to replace. Generally, the only condition that prevents amaryllis from forcing successfully, is cold damage during transit. Our guarantee applies to all of our products. Please feel free to contact me directly at [email protected] if you have any further questions or concerns.
|On Dec 21, 2013, CharlesRiver New York, NY wrote:
I'm very disappointed with my experience ordering from White Flower Farm online. I ordered two items: one pot with bulbs and a houseplant. I received the pot with the bulbs, but I still haven't received the houseplant.
On Dec 21, 2013, White Flower Farm responded with:
"On Dec 23, 2013 8:41 AM, White Flower Farm responded with:
I am sorry to hear about your disappointing experience with White Flower Farm. All of our shipping of tender plants is weather permitting as stated throughout our catalog & website. I am sorry this was not communicated to you when you placed your web order. During the past couple weeks weather here in New England has not permitted us to ship tender plants because they would arrive frozen. Should the plants arrive while you are away, you will be fully compensated with a replacement plant or a full refund.
|On Dec 17, 2013, Barbstree El Cerrito, CA wrote:
I bought the tabletop tree Nutcracker Whimsy. It cost $89 plus $28 shipping from Connecticut.(way overpriced).
On Dec 17, 2013, White Flower Farm responded with:
"On Dec 17, 2013 12:09 PM, White Flower Farm responded with:
|On Oct 26, 2013, DanSpitz_Guitar Bellport, NY wrote:
I'm surprised at the negative reviews here....I've ordered from them multiple times in the past few weeks, and each item has shipped out in a timely fashion...the Globemaster Allium bulbs I ordered from them were really big and healthy looking; same for the Hydrangea Color Fantasy plants I ordered from them...nice size, very healthy looking...and same for the Grape Hyacinth bulbs I ordered from them---very healthy too....YES, this company is a little pricey, but everything I ordered was shipped fairly fast and looked quite healthy...I give them a thumb's up....
On Oct 26, 2013, White Flower Farm responded with:
"On Dec 17, 2013 12:12 PM, White Flower Farm responded with:
Thank you for your kind words! We pride ourselves in shipping top quality, hardy and healthy plants to our customers.
|On Oct 4, 2013, JoeyInOregon Eugene, OR wrote:
With as many negative ratings as this company has received, I wish I had made the decision to purchase from a more reputable nursery. I purchased three Phlox Paniculata 'David', and what I received was laughable. For the size and development of these plants, they were very overpriced. All three were undersized, contained in dried-out soil, and quite poorly packed. One was acceptable, one raggedy and struggling to survive, and the third was separated from its roots, dead as could be. The dead plant appeared to have become dislodged from the soil and pot during shipping. I have placed orders in the past from White Flower Farm, although it had been several years between those orders and this recent one. I had never been very impressed with the quality of what I received, but this, by far was my worst experience with White Flower Farm. I had always found their prices to be far above what one would expect for the size and quality of the plants. Never again will I place another order with this sub-standard nursery.
|On Jul 17, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:
I was a little anxious when I placed my order with them because of the mixed reviews. However, my own experience turned out to be positive. They arrived very nicely packed. One variety I can only find on their website arrived very stressed and eventually died. I contacted them about it, and they replaced them very promptly. Unfortunately the replacement also came in looking bad. They again promptly refunded my money. I am in CA, having plants shipped all the way from CT can be tricky. I appreciate their customer service. I will try them again, probably during early Spring.
|On May 27, 2013, hasshoes Hingham, MA wrote:
I ordered over $200 worth of White Flower Farm tomatoes (they are about $7 each).
|On Mar 27, 2013, riv Pine Grove, CA wrote:
recently ordered two bareroot roses and 3 malva plants. the roses were HUGE. beautiful roots and canes with new growth all over them. the malva were small, but looked healthy in their little pots. i'm very happy with these plants. this isn't the first time i've ordered from them and i've never had a problem or had to ask for a replacement or refund. great selection within plant types. i hope WFF keeps up the good work and doesn't deteriorate like some other mail order nurseries have.
|On Feb 21, 2013, sneezer2 Wexford, PA wrote:
Whiteflower Farm claims to be selling Dona tomato plants.
On Feb 21, 2013, White Flower Farm responded with:
"On Feb 22, 2013 10:31 AM, White Flower Farm responded with:
We apologize for the delay in responding to your posting and your email regarding the 'Dona' tomato. We have forwarded your comments to our Marketing Department and are waiting for their response.
On Feb 25, 2013 2:24 PM, White Flower Farm added:
We have heard back from our Marketing Department and our current supplier of the 'Dona' tomato is supplying us with the open-pollinated seed, so it is not the true F1 hybrid.
|On Oct 30, 2012, cbrundage Raleigh, NC wrote:
My niece ordered a lavender plant to be sent to me as a gift. When it arrived, the box was damaged, the pot inside was broken into several pieces and the plant damaged. The apartment office it was delivered to took a photo of it which I sent to the company along with an email. I received a terse reply saying a replacement would be sent. It has been a week and I haven't heard anything. I will wait a little longer and then call them and ask them to refund my niece's money.
On Oct 30, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:18 AM, White Flower Farm responded with:
|On Oct 25, 2012, nancyelatimer Union City, TN wrote:
I bought 50 bulb cages and then another $450 worth of plants and bulbs. Everything was expensive but top notch. The plants arrived in amazing shape--hard to believe they were shipped. I wish the price was lower but the quality it truly amazing.
On Oct 25, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:28 AM, White Flower Farm responded with:
We are very happy to hear how pleased you were with the quality of bulbs & the bulb cages. A protracted discussion with our partners at UPS has resulted in meaningful discounts in the cost of our shipping service, bringing down the delivered price of every item in our Holiday catalog.
|On Oct 16, 2012, combien Seattle, WA wrote:
Today I received the first order I placed with this company. I ordered a Philadelphus Snow White Sensation and could not be more pleased. Through the years I ordered many plants from many different companies and have never seen a more carefully packaged plant. The shipping and handling charge is a bit more expensive than some other companies, but I rather pay more and receive an excellent plant. Not a twig was broken. I will definitely order more from White Flower Farm.
On Oct 16, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:29 AM, White Flower Farm responded with:
|On Sep 6, 2012, BlueJaguar Fall City, WA wrote:
We are very disappointed with our order and service from WFF. We received a gift certificate, and this was our first order. We ordered the 'casa blanca' lilies and the 'border of red' daylily mix (and a few other plants). When we received the bulbs, we dug a new bed and planted all of them along our walkway. When the flowers started opening, there were no casa blanca lilies at all. We had some solid orange and some combination orange and white lilies. The red daylilies appear to be okay.
On Sep 6, 2012, White Flower Farm responded with:
"On Sep 7, 2012 10:44 AM, White Flower Farm responded with:
We are sorry to learn you were not shipped the correct variety of lilies. We have reviewed the history of our customer service emails and power reviews received over the last two months and have not found a record of an email concerning this issue. As we very much wish to rectify this situation, please contact us at your earliest convenience at [email protected] or by calling 800-503-9624. The Call Center is staffed Monday-Saturday, 9:00-5:00 EST.
|On Jul 6, 2012, Carolfizer Weston, MA wrote:
I ordered bulbs on July 1 and within a day I received email the bulbs were being mailed. I inadvertently ordered spring bulbs. After 4 emails and one conversation I was told that I could plant bulbs now, in the spring or in the fall. I repeatedly was told that I had ordered the bulbs and no, no one realized that it was an error. I am returning the bulbs and cancelling my fall order. Wff rep could care less about my business.
On Jul 6, 2012, White Flower Farm responded with:
"On Jul 9, 2012 9:08 AM, White Flower Farm responded with:
Dear Ms. Fizer,
|On Jun 29, 2012, Inforapenny Ypsilanti, MI wrote:
I'm a new gardener, and this was my first purchase from White Flower Farm. It will also be my last. I bought four plants in "3-inch pots"--one of them a very showy Eryngium planum Jade Frost. They arrived, on a day when the temperature here was 102, in a plain UPS box (no notations of "live plants" or anything on the box) in terrible condition. The Jade Frost had three dead leaves on it (the soil was completely dry and hard) and the plant itself was one inch high, with two tiny leaves on it. The other plants all had long, tangled roots extending out of the bottoms of the pots--roots that will have to be cut, causing stress to the plant. Those plants are about two inches high. There is not a flower or flower bud to be seen on any of the plants.
On Jun 29, 2012, White Flower Farm responded with:
"On Jun 29, 2012 9:26 AM, White Flower Farm responded with:
Dear Gardening Friend,
|On May 19, 2012, trjonas Charlotte, NC wrote:
This review compares my experiences ordering from Gurneys and White Flower Farms. (I'll also post this review under Gurneys on this website.) I had positive experiences with both companies.
|On Apr 20, 2012, IL8900 Evanston, IL wrote:
I have been buying flower bulbs from White Flower Farm for over 20 years. Every bulb that I have received from them has come in excellent condition and has bloomed successfully. I especially love their wonderful tulip selections, daffodils, and alliums. My favorites are the Marit and Blushing Lady tulips, and Best Seller and Carlton daffodils. They were all were beautiful in the spring garden. I also have had wonderful results with the Gladiator, and Cristophii Alliums in my garden. I look forward every season to their beautiful photos in their catalogue. I don't buy perennial plants from them because I have wonderful garden centers nearby. They are not the cheapest company but I have been impressed with the quality of their bulbs and how they were always delivered on time for planting in the fall.
|On Apr 14, 2012, pinballer3 Brighton, CO (Zone 5a) wrote:
I ordered two Hosta varieties for spring shipping. The plants were well packaged and very healthy on arrival. I used a gift certificate for the purchase and had no problems.
|On Feb 25, 2012, acddemilner South Bend, IN wrote:
I recently subscribed to Country Gardens magazine and was offered a $ 25 merchandise credit with White Flower Farm. I tried to order merchandise from them over the Internet but was denied the credit. I asked two friends to try and they were not successful either.
On Feb 25, 2012, White Flower Farm responded with:
"On Feb 27, 2012 8:18 AM, White Flower Farm responded with:
Dear Gardening Friend,
|On Feb 11, 2012, srvadt Smyrna, GA wrote:
Posted on April 23, 2011, updated February 12, 2012
On February 11th, 2012, srvadt added the following:
Update Spring 2012: The tiny plants never grew larger. They did stay alive and green through the fall, but over winter the leaves turned brown on the edges and are now dead. My other hellebores are doing well.
On Feb 11, 2012, White Flower Farm responded with:
"On Apr 26, 2011 8:57 AM, White Flower Farm responded with:
We regret that there were pillbugs in the soil of the Hellebores that you received from White Flower Farm. While we do try to avoid the use of pesticides as much as possible, these pests should have been noticed and eliminated before the plants were packed for shipment.
|On Feb 3, 2012, Hydrangeagrwr Columbus, OH wrote:
This was the first time I ordered from White Flower Farm, and I purchased jasmine. I was a little put off by the price at first but understood when the plant arrived... It was extremely healthy and full of blooms. Well worth the money and came on time for holiday delivery. Based on the jasmine, I decided to place a second order for an amaryllis. I was very surprised at the size of the bulb! Largest I have seen and put the grocery store bulb to shame. I look forward to the bloom which should be any day now!
On Feb 3, 2012, White Flower Farm responded with:
"On Feb 13, 2012 7:55 AM, White Flower Farm responded with:
Thank you for testimonial on your first experience with our company. We appreciate feedback & encourage customers to post product reviews on our website as well. You can also include a photo of your amaryllis blooming to show its spectacular performance!
|On Jan 24, 2012, bsharf Palm Coast, FL (Zone 9a) wrote:
Posted on January 31, 2009, updated January 24, 2012
On January 24th, 2012, bsharf added the following:
I am very pleased with the quality of customer service. Two weeks ago, year I had a problem with one Amaryllis bulb in a large order. On calling WFF, I was immediately offered a credit, on that bulb, for a future order.
|On Jan 16, 2012, tealheath Colorado Springs, CO wrote:
Placed order Dec 19 for Amaryllis to be delivered to my Mom as a Christmas gift. White Flower [WF] guaranteed by Christmas delivery. Christmas came and went, no flowers were delivered. I wasn't too upset by that, called WF after the New Year [Jan 3rd], they told me to wait a few more days. Called WF back when the flowers still did not arrive at Mom's. They said they'd ship a whole new order and that the flowers would be there in a week. Well, 10 days later-still no flowers at Mom's. It's been a month. Nothing. So called WF today and just canceled. Result: Missed Christmas present [anywhere in Christmas day vicinity] Wasted time- 4-6 calls to WF. Nearly daily converations with Mom highlighting christmas present mess up. And even now-have to watch Visa to ensure refund comes through. WF Customer Service was never rude, but what a MESS. They could have had a life time customer in me...
On Jan 16, 2012, White Flower Farm responded with:
"On Jan 17, 2012 11:28 AM, White Flower Farm responded with:
|On Dec 24, 2011, willmetge Spokane, WA (Zone 5b) wrote:
I ordered a couple of Dictamnus plants from this company this past summer. They were about $15 each and were advertised as bare root. In the past, when I have ordered from other companies, I have received a plant that has a crown anywhere from golf-ball size to soft-ball size. White Flower Farm, however, sent me a root-cutting, not a bare root plant. I was shocked at the size! It was a single root about half the diameter of a pencil and about 3 inches long with no visible crown. I planted them as instructed and they leaved out, but I'm very doubtful that they will make it through the winter.
On Dec 24, 2011, White Flower Farm responded with:
"On Dec 28, 2011 11:57 AM, White Flower Farm responded with:
|On Sep 29, 2011, marving POCONO MANOR, PA wrote:
Rude customer service!!
On Sep 29, 2011, White Flower Farm responded with:
"On Sep 30, 2011 2:04 PM, White Flower Farm responded with:
Dear Gardening Friend,
|On Sep 12, 2011, ycn4chin Dickson, TN wrote:
I ordered some special daffodils from White Flower Farms for a new garden bed. Yes, they were a little more expensive, but these were relatively new varieties. I placed the order in Spring to get a discount. I received an email last week stating that my order is being shipped, and the bulbs arrived last Friday. They were nice, firm, fresh bulbs, with over 50% double-nosed. I have always had good experiences with White Flower Farms over the years, and this order was in keeping with their reputation for quality.
On Sep 12, 2011, White Flower Farm responded with:
"On Sep 30, 2011 2:05 PM, White Flower Farm responded with:
|On Jun 25, 2011, michigan420 Muskegon, MI (Zone 6a) wrote:
I ordered three Wedding Gown hydrangeas because it is a new variety that I knew I probably wouldn't find locally. They arrived in good shape and I needed to keep them indoors for several weeks until our cold spring warmed up. They have all thrived since being planted and have bloomed beautifully.
On Jun 25, 2011, White Flower Farm responded with:
"On Jun 28, 2011 11:38 AM, White Flower Farm responded with:
Thank you for taking the time to rate our company & products. Feel free to post your Wedding Gown Hydrangeas on our Facebook page!! We enjoy seeing our customers gardens!
|On May 24, 2011, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on May 18, 2011, updated May 24, 2011
On May 24th, 2011, HeidiNH changed the rating from negative to positive and added the following:
I'm going to amend my rating to a positive, based on how the Customer Service Manager handled the problem. First, Michelle emailed and called me at work to apologize for the problems, and said that she was able to locate all the plants I ordered from the reserve stock in the warehouse. She shipped them via overnight UPS and they arrived today, in perfect condition - good size plants in healthy condition - I am happy about that. What also arrived yesterday was the original order, ten days late, with the plants in predictably bad condition, black and/or dead, although one or two might live if they can recover. Michelle said she will use this situation as a teaching opportunity for her CS staff. That would be a definite plus. Thank you again, Michelle.
On May 24, 2011, White Flower Farm responded with:
"On May 19, 2011 8:35 AM, White Flower Farm responded with:
On May 25, 2011 12:42 PM, White Flower Farm added:
Thank you for taking the time to update your rating of White Flower Farm. We appreciate the opportunity to ensure your success with our plants and to provide you with excellent customer service.
|On May 18, 2011, AS (Zone 7a) wrote:
Posted on August 22, 2010, updated May 18, 2011
On October 12th, 2004, AS added the following:
I will not change my rating, since I have always been satisfied with the plants I have received from WFF (and with their customer service). But I do want to note that their prices seem to have gone through the roof lately. For this reason, I haven't ordered from them in 2 years and am not likely to order from them again. I've also noticed that they charge extremely high prices for annuals, including those that can be grown very cheaply from seed, like cleome.
On April 7th, 2009, AS added the following:
Ordered another Cornell pink azalea from them this year, plus an English rose so the shipping cost for one plant wouldn't be completely ridiculous. They had this deciduous azalea for much, much cheaper than any other company. It's actually very comparable to the one I bought many years ago - which is now getting enormous (unfortunately, too big to move). And the rose is a nice, big sturdy plant. Both were packed very well, and arrived in fine shape. I was pleased. But I repeat - DO NOT order annuals from them unless you check the cost and availability of seeds first. There are some doozies in this year's catalog, including possibly the most expensive zinnias in the world. :)
On April 6th, 2010, AS added the following:
I ordered a couple of shrubs and one perennial (Baptisia) this year from a gift certificate I received. All are healthy and in good shape, though the size didn't wow me. I'm not sure whether their shrubs are getting smaller, or I'm just used to other companies. The Baptisia is very small for $16 or whatever it was - for that price, I can get three plants that are only a little smaller from Bluestone. Still, they delivered healthy plants, and one shrub is already blooming in the correct color. The packing was also quite nice - the plants were well protected.
Customer service has also been decent for me. Last year, I got a post card saying that the English roses weren't up to par, and offering to replace mine. Mine was perfectly fine, so I didn't contact them, but I appreciate the offer.
I will definitely stay away from perennials, though and stick to shrubs - no matter how tempting.
On August 22nd, 2010, AS changed the rating from positive to neutral and added the following:
OK, after all these years of giving them the benefit of the doubt, I have to change my rating to neutral. Of the many perennials I planted this year (new garden), only their baptisia didn't make it and it had an ideal spot. I think it was too small to establish itself in the spring and survive the stresses of a hotter than normal year. For the high price, it should have been a sturdier plant. When I contacted them about a replacement, I found out that they don't have any in stock this fall, which suggests they no longer grow their own plants. I would have preferred fall planting, to give the small plant a better chance next year. Looks like I'll need to grow it in a pot myself for a year before setting it out.
I'd buy their shrubs again without question, but I can't honestly recommend their perennials. And as I've said before, the prices on their annuals are ridiculous.
On May 18th, 2011, AS added the following:
No replacement plant arrived, and no offer of a refund. In fact, no communication from them whatsoever. So I went to their website and found out that they're not selling that variety this year.
Meanwhile, a baptisia from another company (planted 5 feet away from the one that died) has doubled in size and is blooming this year. I've learned my lesson. This is not the same company whose catalogs I used to drool over years ago.
|On May 18, 2011, marie_kap Williamstown, NJ (Zone 6b) wrote:
I just placed an order from here the beginning of May. I have not heard anything even after my email. They charged me already on my card but I have not heard anything about shipping. After reading this I think I am going to cancel that order. It was rather costly, and if what I hear is true, it will be rather small.
On May 18, 2011, White Flower Farm responded with:
"On May 18, 2011 9:23 AM, White Flower Farm responded with:
|On May 14, 2011, Gabrielle512 Florence, MS wrote:
I have, or should I say had, been a customer of White Flower farm for years. Their products were usually acceptable; however, never stellar. Usually I would lose about 50% of whatever I bought. Being an incredibly busy Psychologist in a very demanding career, I admit it was convenience that had me returning; however, each year I would buy less and less. This year I ordered around $300.00 of plants from them. I noticed immediately that shipping was very slow, and communication was zero. To make a long story short, after numerous unanswered emails I finally called. What I got was a completely unprofessional "Customer Service Representative" named "Debbie Cashman" (it was important to her that I knew her name. She even spelled it! Go figure). At any rate, she blatantly refused to let me speak with a supervisor, engaged in harassing and aggressive verbal attacks, and ultimately stated, repeatedly in fact, that she would not transfer me to a supervisor nor would she give them my name and number to call back. She told me "go ahead and call the owner. I don't care." Well, that pretty much says it all. It's doubtful that I will ever get the remaining 5 items from the order I placed in February. That's ok. I won't be back, and hopefully you won't either.
On May 14, 2011, White Flower Farm responded with:
"On May 16, 2011 8:44 AM, White Flower Farm responded with: