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|On Apr 6, 2021, proserpine Commack, NY (Zone 7a) wrote:
Posted on April 6, 2021, updated April 6, 2021
On April 6th, 2021, proserpine added the following:
I forgot to add a comment about the shipping box used for the second shipment (two echinaceas each in a 1-pint pot, basically 2.5"-3" square.) The box was the size that would accommodate 8 or 10 such pots, or perhaps a small shrub in a 1-gallon pot. One little plant/pot at each of the far ends, with some semi-crumpled brown paper tossed into the gapingly empty middle. Both of these plants would have fit in a small Priority Mail box with room to spare, but instead ended up in a 24" long x 8" x 8" carton. Such overpacking no doubt contributes to WFF's overly high shipping costs as well.
|On Apr 12, 2017, Mia_Lousie Evanston, IL wrote:
Ordered bulbs this spring from several companies. Always compare bulb size where that info is available. White Flower Farm didn't provide bulb size but I figured that for the money, they must be selling premium goods.
On Apr 12, 2017, White Flower Farm responded with:
"On Apr 21, 2017 6:59 AM, White Flower Farm responded with:
Thank you for your comments, I have forwarded your feedback to our Director of Horticulture. All of our Dahila tubers are guaranteed throughout the growing season. If you are not pleased with the performance of the plants, please contact us in the fall via email or telephone at [email protected] or 800-411-6159 and you will be fully compensated with either replacement tubers in the spring or a credit/refund, whichever you prefer.
|On Feb 21, 2013, sneezer2 Wexford, PA wrote:
Whiteflower Farm claims to be selling Dona tomato plants.
On Feb 21, 2013, White Flower Farm responded with:
"On Feb 22, 2013 10:31 AM, White Flower Farm responded with:
We apologize for the delay in responding to your posting and your email regarding the 'Dona' tomato. We have forwarded your comments to our Marketing Department and are waiting for their response.
On Feb 25, 2013 2:24 PM, White Flower Farm added:
We have heard back from our Marketing Department and our current supplier of the 'Dona' tomato is supplying us with the open-pollinated seed, so it is not the true F1 hybrid.
|On May 18, 2011, AS (Zone 7a) wrote:
Posted on August 22, 2010, updated May 18, 2011
On October 12th, 2004, AS added the following:
I will not change my rating, since I have always been satisfied with the plants I have received from WFF (and with their customer service). But I do want to note that their prices seem to have gone through the roof lately. For this reason, I haven't ordered from them in 2 years and am not likely to order from them again. I've also noticed that they charge extremely high prices for annuals, including those that can be grown very cheaply from seed, like cleome.
On April 7th, 2009, AS added the following:
Ordered another Cornell pink azalea from them this year, plus an English rose so the shipping cost for one plant wouldn't be completely ridiculous. They had this deciduous azalea for much, much cheaper than any other company. It's actually very comparable to the one I bought many years ago - which is now getting enormous (unfortunately, too big to move). And the rose is a nice, big sturdy plant. Both were packed very well, and arrived in fine shape. I was pleased. But I repeat - DO NOT order annuals from them unless you check the cost and availability of seeds first. There are some doozies in this year's catalog, including possibly the most expensive zinnias in the world. :)
On April 6th, 2010, AS added the following:
I ordered a couple of shrubs and one perennial (Baptisia) this year from a gift certificate I received. All are healthy and in good shape, though the size didn't wow me. I'm not sure whether their shrubs are getting smaller, or I'm just used to other companies. The Baptisia is very small for $16 or whatever it was - for that price, I can get three plants that are only a little smaller from Bluestone. Still, they delivered healthy plants, and one shrub is already blooming in the correct color. The packing was also quite nice - the plants were well protected.
Customer service has also been decent for me. Last year, I got a post card saying that the English roses weren't up to par, and offering to replace mine. Mine was perfectly fine, so I didn't contact them, but I appreciate the offer.
I will definitely stay away from perennials, though and stick to shrubs - no matter how tempting.
On August 22nd, 2010, AS changed the rating from positive to neutral and added the following:
OK, after all these years of giving them the benefit of the doubt, I have to change my rating to neutral. Of the many perennials I planted this year (new garden), only their baptisia didn't make it and it had an ideal spot. I think it was too small to establish itself in the spring and survive the stresses of a hotter than normal year. For the high price, it should have been a sturdier plant. When I contacted them about a replacement, I found out that they don't have any in stock this fall, which suggests they no longer grow their own plants. I would have preferred fall planting, to give the small plant a better chance next year. Looks like I'll need to grow it in a pot myself for a year before setting it out.
I'd buy their shrubs again without question, but I can't honestly recommend their perennials. And as I've said before, the prices on their annuals are ridiculous.
On May 18th, 2011, AS added the following:
No replacement plant arrived, and no offer of a refund. In fact, no communication from them whatsoever. So I went to their website and found out that they're not selling that variety this year.
Meanwhile, a baptisia from another company (planted 5 feet away from the one that died) has doubled in size and is blooming this year. I've learned my lesson. This is not the same company whose catalogs I used to drool over years ago.
|On May 18, 2011, marie_kap Williamstown, NJ (Zone 6b) wrote:
I just placed an order from here the beginning of May. I have not heard anything even after my email. They charged me already on my card but I have not heard anything about shipping. After reading this I think I am going to cancel that order. It was rather costly, and if what I hear is true, it will be rather small.
On May 18, 2011, White Flower Farm responded with:
"On May 18, 2011 9:23 AM, White Flower Farm responded with:
|On Oct 14, 2010, enthusiast10 Great Neck, NY wrote:
I was very disappointed with the Heuchera Georgia Peach and Heuchera Rave On plants that I received on 10/14/10. The "Rave On" plants were only 1 to 2" high and the Georgia Peach not much more than that. I am not sure that they will survive the winter. To make matters worse, these plants were expensive (more than other unusual, new Heucheras that I bought from another site that were cheaper, healthier and more than ten times the size) and the shipping was double that of the other company, although I live in a bordering state.
On Oct 14, 2010, White Flower Farm responded with:
"On Mar 17, 2011 10:38 AM, White Flower Farm responded with:
Dear Gardening Friend,
|On Jun 3, 2010, jshare Hsmilton, NJ (Zone 6b) wrote:
Posted on May 25, 2010, updated June 3, 2010
On June 3rd, 2010, jshare changed the rating from negative to neutral and added the following:
As it happened, the bulk of my order was shipped out during the week in question. The plants arrived safely, were packed well and were healthy and of a good size--some even had buds and had already begun to set fruit. However, two squash plants were not included and were noted "To Follow" on the packing slip.
Today I received an email indicating that one of them, a winter squash , "Honey Bear", was no longer available due to crop shortage and is being replaced by "Papaya Pear". This wouldn't be a big deal, except for the fact that Papaya Pear is a yellow SUMMER squash!
While it may have been an acceptable substitution for the Multipick yellow squash I had ordered and received, it is not a very close match to the "Honey Bear" acorn squash I was expecting. At $6.95 per plant, such automatic substitutions should probably not be made without the ok of the customer.
|On May 30, 2010, Blues_Garden Pembroke, MA wrote:
This year, for the first time, I purchased plants and seeds by mail rather than waiting for my local garden centers to get their stock. I ordered from 3 companies: White Flower Farm, BlueStone Perennials, and Burpee. I've reviewed all three.
|On Apr 30, 2010, kbp922 Stonington, CT (Zone 6a) wrote:
A mixed experience. I feel badly for what 'greystone' experienced with missing items on his or her order - as I was the recipient of some things I did not order! I ordered 2 echinacea plants & three perennial snapdragon plants. When my box arrived it contained three bare root blueberry plants and two or three raspberry plants. Having NO use for these items I called to let them know, and I was told I could just keep them, or send them back, it was all the same to them. Ended up giving the raspberries away, and planting the blueberries although we had to wait a while before we were ready to do so, so who knows whether they will even make it...
|On Apr 30, 2010, greyslate Baltimore, MD wrote:
I have ordered from WFF for select plants I couldn't find elsewhere (or for collections I particularly liked) over the last few years and have found the experience to be uneven. This year I ordered in January to make sure that everything I wanted was in stock. My order arrived this week, and 3 items (the most expensive items, 50% of the price of my order) were not in the box. These items were listed as included in that shipment but were not present.
|On Apr 18, 2010, SDubbeling Norfolk, VA wrote:
I have ordered from WFF for years, and found their plant selection and quality outstanding. Very expensive but generally worth it for hard-to-find plants. I recently had a very bad experience with them. They issued me a refund after I complained. I ordered 5 plants for $120 back in Feb. First problem: they billed my credit card immediately, 2 months before shipping the plants. I don't remember them doing that before but perhaps they did. Second problem: their automated system emailed me on 4/13 stating "DUE TO A CROP SHORTAGE WE WILL NOT BE ABLE TO SHIP ECHINACEA
|On Feb 26, 2010, Silverdare Cincinnati, OH wrote:
I have been ordering from WFF for many years. As other readers have commented here, their prices are high but the expense can be worth it as WFF offers some plants not easily found elsewhere. That said, I ordered perennials for a new bed last spring and was dismayed to see how puny and distressed the plants were on arrival. They were promptly planted and kept well watered, have all the sun they need, etc.. They have survived, but - given their rough start, they have not exactly flourished. For the first time in nearly 20 years, I was rather disappointed with WFF. Has the business changed ownership? PS: Their catalogs remain as luscious as ever, and are a pleasure to peruse during the cold, snowy winter months.
|On Sep 12, 2009, frogandtoad2 Greenfield, MA (Zone 5a) wrote:
Ah, White Flower Farm, publishers of catalogs so beautiful and seductive that I've dubbed it "plant porn."
|On Jun 12, 2009, kkirschbaum Newburyport, MA (Zone 6b) wrote:
I started ordering from White Flower Farm last autumn, so until now I had only bought bulbs from them. They seem pricey, but I was satisfied with the bulbs I received. This spring I succumbed to the temptation of their catalogue and ordered plants. When my order arrived, I was disappointed to see that the cleome 'White Queen' I had ordered were not in the box, and the invoice said "to follow" which I took to mean they were back ordered. I emailed to find out when the cleome might follow, and indicated that I might prefer to just cancel that part of my order. Customer service responded 3 days later and explained the plants were just being released from the greenhouse and would follow the next week. Well, this week I did get cleome from White Flower Farm -- but they sent a different (magenta/pink) cultivar than the 'White Queen' I had actually ordered. I have not yet had a response to my email about this, so i don't know if this was a substitution or if there was a mistake. I doubt it can be corrected since 'White Queen' is now listed on their website as sold out. Unfortunately, I have no use for cleomes in the color they sent me, and I'm now stuck trying to find white cleome elsewhere.
|On May 4, 2009, memmet Lenox, MA wrote:
I have been ordering from WFF for over 25 years; I am sorry to say that the quality of the plants offered has deteriorated somewhat. This year I was given a $200 gift certificate. The D. Austin roses arrived in fine condition as did the hydrangea petiolaris. The clematis terniflora is miniscule and has had to be placed in a nursery bed. I have been told that all WFF's plants are all outsourced at present. I feel that their prices are too high for most of what is offered.
|On Sep 1, 2008, blairteam Millbrook, NY wrote:
I have a very positive report on their tomatoes. They were great and flourished. Some annuals for pots were OK but some did not even bloom. The shade pot with Begonias, Fuschia were great but the plants over shadowed the Coleus and they never 'saw the light of day'. The perenials I ordered were a BIG disappoinment. As many have noted they are delivered very tiny and look like they will take many years to grow to full size. An expensive daylily never grew, was replaced by them and still never grew (in an area where other daylilies that are flourishing). I replaced teeny sedum with some from the local nursery which have done beautifully. The White Flower sedum are still the same size as when delivered. I just replanted them and the roots have not developed at all through a very good growing summer. I may order the tomatoes again but never any flowers. What an expensive disappointment.
|On Aug 6, 2008, jakki Middletown, CT wrote:
I bought a number of plants from WFF last year and have been very disappointed in the results. About 75% of my plants either failed to over-winter or failed to thrive. I don't know if this was due to the CT winter of 2007/08, but I am hesitant to purchase from them again. I wasn't too pleased with the previous year's plants either compared to the first time I bought from them.
|On Jun 2, 2008, NEflwrpwr Voorheesville, NY wrote:
I ordered a bunch of bulbs from there and 100% came up and where absolutely beautiful.
|On May 22, 2008, paulaindc Washington, DC wrote:
I shopped from them in the past and when we lived in Connecticut ( still have a lilac and irises from then), and I was somewhat disappointed in my recent order (prompted by a gift certificate) compared to previous purchases. Plants were smaller than the same plant ordered in the past (specifically pink Convallaria), several plants were out-of-stock, and the Dicentra King of Hearts was much smaller than the same plant at my local nursery at a lower price. Not up to the previous standard.
|On Apr 21, 2008, evanpowens Henrico, VA (Zone 7a) wrote:
I ordered Dahlia Happy Single Party and received Dahlia Mystic Illusions instead. As best I remember, there was no place on the order form to indicate whether I would accept substitutions or not. It was not an unreasonable substitution: both yellow with dark foliage, but the overall effect is not a pleasant.
|On Apr 6, 2008, peachespickett Huntington, AR wrote:
I have ordered from many online gardening stores, and many more on e-Bay....I know my plants, and I do research beforehand to find the best quality and size for the best price....My rating is neutral, because I have not ordered from White Flower Farm, and cannot attest to plant quality, shipping, etc....but I have done many comparisons between WWF and other nurseries carrying the same particular plants, and there is something seriously wrong with WWF's prices, in many, many cases charging outrageous prices for SMALLER plants....I'll give a few examples using the Forestfarm (which has a proven record of quality) catalog as a comparison, though many plants could be found for even cheaper than Forestfarm could offer them...
|On Mar 5, 2008, rah127 Dalton, GA (Zone 7b) wrote:
I received a 25 dollar gift card for subscribing to a magazine from White Flower...The catalog has beautiful plants, but they are very expensive when compared to other companies. And overall, I didn't think my butterfly bush did very well this year. I am hoping it will do better this coming year. Their packaging is very good (much better than foam peanuts!) Don't know if the plants are worth the extra cost or not after just one experience, but my guess is not...
|On Jun 8, 2007, rondahnc Waxhaw, NC wrote:
This is my first year of ordering from White Flower Farm. I ordered Astrantia Star of Snow, Hemerocallis Black Plush and 3 Chocolate Delphinium. It's true the plants are expensive and very small upon arrival, but they have interesting "must have" plants that every gardener is looking for to display in their garden. The Chocolate Delphinium was the "must have" for me. I ordered 3 and was excited upon arrival. They were small, but looked healthy so planted them within the hour. They grew tall and to my surprise..purple, not chocolate. I called WFF and after talking to customer service, then a supervisor, I was told they were shipping me chocolate delphinium to replace the purple ones and that they were arriving 2nd day UPS. When I realized UPS messed up the 2nd day delivery and the plants were in a hot box over the weekend, I called WFF and a supervisor apologized and said if they weren't okay to call and they would take care of it. I was happy with that. When they arrived they were completely yellow with no green and soil completely dry. I called and spoke with customer service and told them the story and what I was told. They offered to refund my money or replace them. I told her I wanted plants, but not the delphiniums, just to send 2 tikki corn flowers. I figured they would handle shipping better than the delicate delph. The customer service person was annoyed and didn't quite believe me about the delph. experience and said ok we will send them out and promptly said good-bye without giving an order #. I felt bad about having to even call to say the delph. didn't live because of heat in the box for 5 days. I am hoping the corn flower arrive sooner than later. Will I order from them again....? Yes, because they will have more "must haves" next season, but I will be concerned about calling to replace any mishaps.
|On Oct 5, 2006, Lehewzher Frederick, MD wrote:
I have placed two orders with this company.
|On Oct 4, 2006, mt_horeb_garden Mount Horeb, WI wrote:
I recently ordered two "Going Bananas" Daylillies from WFF. They arrived about two weeks ago, the perfect time to plant here. They were bareroot plants, with just a bit of sprouting on the top. The roots were huge compared to daylillies I have received from other mail order companies, and they are growing beautifully in the garden already. I am very pleased with the purchase I made. (On a sidenote, several years ago I ordered some Foxtail lilies from WFF and had some problems with them blooming. I was willing to give them some time, but all along the way WFF was willing to work with me to make it right if I requested. They did bloom after two seasons of not blooming, but to the credit of WFF, I did not plant them in an ideal location.)
On May 10th, 2007, mt_horeb_garden changed the rating from positive to neutral and added the following:
I changed my rating to neutral as the daylillies I ordered from WFF were the only daylillies of mine that did not make it through the winter this year. To WFF's credit, they did offer to replace them no questions asked, but after a goof up that delayed the replacements I simply requested the order be canceled and requested my money back. The customer service folks I worked with were very helpful, nice and professional. I have ordered from WFF twice and twice have had problems with the plants. Both times however the customer service has been excellent.
|On May 5, 2006, DCUrbanGardener Washington, DC (Zone 7a) wrote:
I am a prolific mail-order gardener, and WFF has been a good experiment over the years. Their customer service has always been cordial and helpful whenever I run into any problems; horticulture expert is very keen on offering recommendations and suggestions either.
On May 17th, 2006, DCUrbanGardener changed the rating from positive to neutral and added the following:
That plant mentioned above, which has yet to come out of dormancy, still hasn't demonstrated any sign of life. This has been two months. I called them, asking for a refund, since that particular plant has been sold out. They said the refund would be expedited.
Three of the 28 lily bulbs I bought have shown stunted growth. That's a little strange since they are all planted in the same bed. The other lilies are thriving. I have emailed them outlining the situation; have yet to hear from them.
Earlier, I also ordered a Clematis cultivar from them, and thought the price was reasonable for a 3"-pot plant. I have since found out that I could buy the same cultivar in a 5.5" pot (and older) from another mail order nursery for an additional 2 dollars. This is unbelievable. I am planning on returning the plant to WFF.
|On May 2, 2006, gardeneve Roslindale, MA wrote:
I recently ordered for the first time from White Flower Farm. Based on their catalog and prices, I thought my merchandise would be top-notch. The two shrubs I ordered--a hydrangea and an ilex--were pretty good, but the three campanulas were just unbelievably small for the price I paid. Just seedlings! I have since potted them in larger pots, because I don't think they're ready to go into the garden. Later, I found the same plants at Home Depot--huge things at half the price. I think I'll use WWF's catalog as an idea source only in the future.
|On Jan 22, 2006, bestgardener Cincinnati, OH wrote:
|On Aug 19, 2005, sanity101 Dublin, OH (Zone 5b) wrote:
Bought their 'pink dafodil mix' to plant last spring. While most did come up (eventually) they were small, late, and not particularly pink. So while nothing was specific enough to complain about, I'll take my busniness elsewhere in the future.
|On Jun 14, 2005, dama Malvern, PA wrote:
I have ordered from White Flower Farm on a number of occasions over the past few years with mixed experiences. Like another poster, ordering from them usually leaves me with a bad taste in my mouth, probably becuase of the high price of the merchandise. It seems as if with every order, I have at least one problem with a product. HOWEVER, their customer service has always, always, always been very good, and I have received replacements or credits for all merchandise that has not performed.
|On May 3, 2005, ianandsara La Grange, IL wrote:
I am disappointed that neither of the two plants I ordered for spring delivery will be available; White Flower Farm canceled both shipments.
|On Jan 7, 2005, IvyHaven Colebrook, CT wrote:
I live near WWF and have been doing business with them for more than ten years. When I pay so much for their products, I expect good plants. Problem is a lot of time they substitute without asking and also do not deliever when they initially state items will be delivered. The only thing I would recommend purchasing from WWF is bulbs. Everything else is risky. Quality of their stock is getting more marginal with time. My husband is a spine surgeon and takes care of a lot of the WWF workers and the WWF employees themselves comment that WWF plant quality is deteriorating.
|On Oct 29, 2004, slubberdegulion Roanoke, VA (Zone 7a) wrote:
I have mixed feelings about White Flower Farm. I've placed a number of orders from WFF over the years and I think the plant quality has decreased. This Spring a plant order I placed arrived on time and mostly healthy, but the plant sizes (for the prices!) were very disappointing. Last year, I chanced an order on plants too and found one snapdragon's colors to be nowhere near the description. To be fair, I find WFF's bulbs to be competitively priced and usually healthy (although I sometimes am just a little disappointed with the mixes). I will be sure to look around at other nurseries for plants I see and like at WFF until I'm convinced the quality has improved.
|On Jun 16, 2004, schiang68 Cambridge, MA wrote:
I recently ordered a dwarf Meyer Lemon tree from WFF, and then found out afterwards that the tree is both small (8-12") and young (~1 year old, and thus not of fruit-bearing age yet). The estimates I have got indicate that it will be 1-2 years before the tree will set fruit.
On July 16th, 2005, schiang68 added the following:
I'm still neutral at best on the Meyer lemon I got from WFF last summer. The plant is still alive but has not grown much and suffers from scale (which came with the plant, by the way). It did put out a lot of flowers this past spring, so I haven't lost hope, but another Meyer and a kumquat that I obtained from a different vendor are both doing much better than this WFF plant.
I don't know about WFF's performance with respect to other plants, but I do not plan to order from them again.
|On Apr 7, 2004, Paree1 Pikesville, MD wrote:
I ordered 3 Little Honey hydrangeas in January which arrived last week. I unpacked as directed. They were very small plants in large containers, but they had little baby leaves. It poured here and was unusually cold for the next several days, so I kept them sheltered. By yesterday, one was dead and the others are pretty puny looking. I called WFF and they immediately offered a credit back to my account, no hassle at all. WFF is expensive for some things, but their bulbs are often a good deal and my experience overall has been positive. I'm sorry these plants are so weak looking. I love hydrangeas! I will continue to comparison shop and use them when I need to. Despite the annoying pretentiousness of the catalogue, it is a source of inspiration to me for container plantings (most of which can easily be found locally).
|On Apr 1, 2004, smithroz wrote:
They are quite expensive and can be argumentative about what my local conditions are. In addition, because of their money back guarantee, they do sometimes seem indifferent to getting shipments right the first time around.
|On Mar 20, 2004, amivins wrote:
My small order last year arrived promptly, and two ailing plants were courteously and quickly replaced. However, they are ridiculously expensive. If you absolutely MUST have a certain plant and cannot find it anywhere else, consider WFF. Otherwise, your money is much better spent elsewhere.
|On Sep 11, 2003, raphine wrote:
I no longer order from this company. They have nice stuff, and their plants ship well, but they're incredibly expensive. They're also less than candid about how plants will do at the edge of their zone, or about plants that are aggressively invasive. I prefer to spend my money with other companies.
|On Jun 30, 2003, emskware Old Bridge, NJ (Zone 7a) wrote:
In early spring I ordered two macrophyllia blue hydrangeas, because I had never seen them locally. I received 2 very small plants (for a total of $56!), which were both damaged by poor packing (packing tape was placed OVER the leaves, the catalogue was thrown on top, and the stems had broken off). I emailed White Flower Farms and they quickly wrote back that they would send replacements, which they did. These replacement plants were slightly larger than the originals, but still small in my estimation, for the price. I planted both and in the meantime found two more of the same plants at a local nursery; the nursery plants cost the same as White Flower Farm, but were literally 10 times larger! In the meantime, one of the replacement plants died, and the other has only grown 2 leaves in the meantime. The nursery plants, however, are already starting to bloom! I emailed the company again telling them of the dead replacement plant, and they have agreed to refund the purchase price to my credit card. Unlike a lot of people here, I found their customer service representatives very responsive, but the quality of the plants (in relation to the prices charged) rather poor. It's a shame, too, because they have beautiful product. Therefore the neutral rating.